Photosmart 210 a: won't print black after installing new print heads

Hello, I bought and installed a new printhead. It will print color but not black.  They were all new cartridges when the print head went down.  the tools to say all the cartridges are full, please help.

Hey there @LMACE!

Thanks for posting on the HP Forums!

I see that your printer is not printing black once the print head had been replaced.  I would be more then happy to provide you with some suggestions that can make things work again.  The first thing I would suggest is to remove the cartridges and printheads the printer and manually clean the electrical contacts on the printhead and the printer.  It is possible ink sprayed on the copper contacts causing a bad connection, when the new print head has been installed.  If the printhead is not getting a good connection, you may notice messages on the printer error and poor print quality.

To clean manually the printhead in the B210a Photosmart click here: manually clean the print head

If please, after back and let me know how it goes!

Tags: HP Printers

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