Photosmart 2575 all-in-One printer scanner copier scans no longer, print only; MSI file not found

It worked beautifully and still works fine as a printer, but can no longer answer mode "scan", which gives the message: "no scan options...". »
I downloaded and installed your software (AIO_CDB_2570_Full_Win_WW_130_141.msi) from the HP Web site - even received a "Welcome" message after installing on my laptop (HP Mini running Windows 7 with all updates).  But when Windows tries to configure the installation package, it fails... (Message: Please wait while Windows configures HP Photosmart Essential.)   ...  Time remaining 1 minute' - then it gets no further.)

Center of HP solutions running on my HP Mini, the message is: "your HP Photosmart 2570 series is ready" and I can adjust the parameters of scanning on the 2575 of my laptop. -for laptop and 2575 are "talk" to each other...
When I run printing HP and Scan Doctor 4.4, it found errors of Solution Center & Twain & tells me I need an update to fix the errors, but it sends me to the same place from where I have already downloaded the software updated!
Windows7 does not recognize the newly installed software & more like another package: "HPPhotosmartEssentials.msi", which he says he can't find.

Instruction was also found on the HP Web site: "Locate & install the .msi file is missing file in the Temp of your computer folder", but there is no msi file in the Temp folder (download goes to the downloads folder).

Please response ASAP - I cannot USE MY PHOTOSMART2575 MORE scanning DOCUMENTS and have lost DAYS on this - making circles in the round...

I look forward to your help!

Jeanne

[Thank you for visiting the Forums from HP Support. I'm sorry to inform you that your message needs some changes to remove personal information].

Sorry to say your advice has not solved my problem - but received a phone call the week last of Henry of HP at Gateshead (n. of England) support.

After 4 hours or more (he missed his lunch...!) firmly on the phone and computer being "picked up" remote, it has removed HP all THE files on my computer (HP Mini) and then reloaded OLD original software for 2575 with updates,... Finally got all-in-one scan with the HP Mini success - so big thanks to Henry at Gateshead for his help there... :-)

Tags: HP Printers

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