Photosmart 4700 all in one print but not scan

My photosmart c4740 (all-in-one) printer will print but not scan

Hi Donpaladino,

1. What is the installed operating system on your computer?

2. what happens when you try to scan documents?

3. you receive an error message?

I suggest you to follow the steps and check if it helps.

Follow the steps in the link and check if that helps.

HP Multifunction printers - I can't scan in Windows using the HP software

If the problem persists, you can also check out the links and check if it helps.

Scan and send (e-mail, send to folder, digital transmission, etc.)

Tags: Windows

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