Photosmart 5520 (but also others) duplex printing cleared at the bottom

Very recently, I bought a Hp Photosmart 5520 and I found that sometimes the bottom of a page is cut off when printing double-sided. I looked in this forum and found that this problem is hardware related and can not be solved, but there are solutions. I did a few tests with my current setup and I want to share my discoveries, here for other users waiting for HP to add a FAQ for the photosmart 5520 entry. (but also for the 6520 and 7520, probably)

The problem is clearly stated in a few messages, dating from September 2013 and Nov 2013, although it is not very easy to find

Basically, the margin of the low printable area is 3mm side simple impression, while it is 15mm (at least!) for the first page, double-sided printing. This is due to the fact that the printer must keep the paper in the output roll after that that he finished printing the first page. It is therefore IMPOSSIBLE to duplex - print a document with text or graphics that extends beyond the margin of the lower 15 mm, unless the page size is reduced so that the effective bottom margin is 15 mm. On the other hand, if the document does not contain text or graphics beyond bottom margin of 15 mm it CAN be printed double-sided without reduction.

IMHO, the problem is that the default behavior of the firmware of the printer, the drivers of operating system and/or applications do not always properly address this limitation leading to surprising or unsatisfactory results.

To better understand the limits and behavior of the printer, I have carried out tests under the following conditions:

(1) copy 2-sided vs 1-side in the printer display

(2) Windows 7 applications: Word2010, Foxit PDF reader, Acrobat PDF reader

(3) 4.3 android: Cloud Print and HP ePrint apps

The firmware in the printer is MGP5CN1351AR (Sep 12, 2013)

The windows version of printer drivers is 28.8 (October 30, 2012)

For tests 2 and 3, I have prepared a document word of 2 pages with headers and footers located exactly at 15 mm of margin top and bottom of the page and I have produced a PDF with CutePDF (unfortunately this forum does not allow attachments, otherwise I would have attached it).

The results were as follows

(1) in 2-sided copy the last 15 mm on part and on the other copy of the output are empty, even if the text of the content entry page, while, in 1-sided copy only the last 3 mm are empty (resizing is turned off, of course)

(2) double-sided printed of Word2010 gives a duplexer not resized when the printing preferences, advanced options, "Arrangement" is disabled. If it is set on, the output is reduced. Print PDF files is tricky: there are several different options in Foxit PDF and acrobat PDF. Auto-Centre and adjustment - on the page to print double-sided, but do not keep the right size in Foxit PDF reader; If preserve layout is off a significant part of the bottom of the page is not printed, apparently due to the fact that the margins are not properly managed by foxit PDF. Acrobat PDF instead, leave a good impression both sides preserve the page layout and scaling are disabled (obviously up to 15 mm).

(3) android Cloud Print prints the word and pdf files WITHOUT a provision to 'preserve', this is why some clipping may occur; HP ePrint prints two word files and pdf reduced in size, as if "preserve layout" option has been set.

In summary, I'll leave the "preserve layout" options always on in windows and I'll take a cut on the side of double-sided printing and I use hp eprint instead of cloudprint. If the correct size is important to a PDF file, it is best to experiment with Acrobat PDF (even if it is not a light program). iI would be expected at HP improved the behavior of the windows printer drivers to print a PDF file.

I hope that this post may be useful to other people.


You are right, that the effective page size is reduced because of the extra margins required to manage the document in automatic duplex mode.  From the rear is donated in the printer from the bottom and bottom printed in the top margin is also higher top for the back to the front.

The checkbox 'Keep the page layout' is important for results appropriate, although it will reduce the effective print size.

I've seen reports before of Foxit PDF printing problems, I avoid and use Adobe Reader.

Tags: HP Printers

Similar Questions

  • XP starts from the USP port to which is attached a HP Photosmart 5520 e-all-in-one printer

    After installing a "HP Photosmart 5520 e-all-in-one printer" on an XP wihe a USB cable, the system tries to boot from USB port to which the printer is connected then.

    Installation gave no problems.

    To then begin XP - PC, the printer turnof.

    The bootsetup: first is the HARD drive. Who can help?

    Hi, welcome to the Forums of HP!

    I understand that your office is the start of your printer, and I'd be happy to help you!

    I suggest turning off your computer and unplug the USB cable to the back of the printer. Once the printer is unplugged and turned off, please re - turning on the PC. Condition that the computer starts well, please follow this document on the updated the BIOS on the PC. Once the update is complete, please reconnect the printer (USB) and power back on. Once again, please turn off the computer and turn it back on.

    If the computer still starts at the printer, please disconnect the USB cable to the printer. Turn off the computer and turn it back on. That it starts properly, run your antivirus software to search for viruses. I also have to know product and model number of the desktop for further research.

    I would ask you re-post with the results of your troubleshooting, and I follow diligently with you!

    See you soon

  • Webcam with integrated microphone. Very low sound MIC, but also an ai Genius separated from the webcam microphone. How do we install the additional microphone?

    Webcam with integrated microphone.

    Webcam with integrated microphone. Very low sound MIC, but also an ai Genius separated from the webcam microphone. How do we install the additional microphone? more details on settings please

    to check your setting first:

    Right click the speaker icon in the notification area and choose: Adjust Audio properties.

    Or: Control Panel, sounds and Audio devices.

    Volume tab: click Advanced under Speaker settings and open the drop-down list for the speaker setup and choose your speakers, click on apply.

    Click the performance tab and move the sliders to the complete and best, click OK.

    According to the Volume of the device, click Advanced.

    On the page of the Volume control, click Options in the menu, click Properties.

    Mixing should be your system and not one of your pickups.

    With reading selected all the check boxes.

    Click record, peripheral mixing system, check all the boxes.

    Click play again, and then click OK.

    Volume control, "as you like it".

    Vague, put the max slider.

    All others are ok in the middle.

    Close the Volume control.

    Now we will install your micro Genius:

    Click on the Audio tab:

    Audio playback: System.

    Sound recording: click the menu drop down and choose your Genius mic, click on apply.

    Click the voice tab:

    Reading of the voice commands: System.

    Voice recording: click the menu drop down and choose your Genius mic, click on apply, click OK

    When you want to use your Web Cam microphone, you will need to go back and select again instead of your micro Genius.

  • Suddenly, I got tickets at random on my Firefox Windows. (especially on the edges, but also other places)

    Yesterday my Firefox has suddenly started showing strange boxes on different parts of each web page. For example, there are black boxes above the scroll bar. When displaying Facebook, there are small squares (black, gray, white) in the scroll bar, small IM boxes at the bottom of the screen (those in use), etc. It seems a little better on Mozilla's Support forum, but not at the bottom of the screen or on the scroll bar. Most of the time I can see most of the parts of each Web page. The scroll bar still works very well, like IMing on FB, but small boxes blink and are very annoying. So far, I tried restarting Firefox, checked to see if it's updated, but unfortunately that's all as it should. This is not the case when I use MS Word or Powerpoint, Safari, iTunes, other applications. Only with Firefox so I know it's a Firefox issue.

    I have a Macbook Pro 13 inch, mid-2010 2.4 GhZ Intel Core Duo processor 4 GB. Mac OSX Yosemite running. I also downloaded an image. It's the scroll bar on the side of the FB page. I can try to get others if you want to see other examples. Squares tend to blink and change shape, so it is difficult to get a screen shot good.

    Thanks in advance for you help.


    You can try to disable hardware acceleration in Firefox.

    • Firefox > Preferences > advanced > General > Browsing: "use hardware acceleration when available.

    You will need to close and restart Firefox after enabling/disabling this setting.

    You can check if there is an update for your display driver graphic card and search for hardware acceleration of related issues.

  • Print to Adobe PDF format generates the PDF, but also generates an error entry in the print queue

    I am running Windows Vista Ultimate Edition and Adobe Acrobar 8.
    Whenever I print a document in PDF format, the PDF document is generated correctly.
    Unfortunately, it also generates an error entry in the Adobe PDF print queue. At each system restart Windows Live One Care detects errors and ask me to fix.

    Hello Pino Sannicolo,

    Try to check your print to the printer settings. Right-click on the printer, and then click Properties. Click the Advanced tab and then click on "print directly to printer". Dave D
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • HP photosmart 7520: can this scanner duplex printer?

    This Hp Printer photosmart 7520 can scan side 2?

    No, it is a flat bed scanner, you can scan only one side at a time. Possible only 2 sides scan can be 'manual' analyze the first side, return to the page and scan the other side.

  • Photosmart 5515 - how to set duplex printing? and duplexing of the M/s word?

    I recently bought a Photosmart 5515 for my Mac.

    1. I want to set default printing as front / double-sided and need help because I do not see this as an option.

    2. I am using Microsoft word and can not select two-sided printing option - please can someone advise

    I trieds many forums, and it's a common problem. Any advice would be welcome, because I bought this to help reduce the amount of paper I use.

    Thank you


    Follow the steps below to perform pprinting Duplex of Office for Mac:

    1. On the file menu, select print. The print window is displayed.
      NOTE: The print window might be minimized. Click the blue triangle next to the product model (Mac OS X 10.6) or the view details button (10.7) see all available parameters. To select the connection type click the lowest selection box - Copies & Pages.
    2. Select from the drop-down.
    3. Set the duplex option as liaison Long Edge (Portrait) or binding Long Edge (landscape).

    You can save the settings for later use by clicking predefined settings > Save settings as a preset.

    Kind regards


  • HP Photosmart 5520: Laptop / phone unable to print on a printer wireless

    I've had my printer for 2 years and all of a sudden my iPhone and the laptop cannot print on it. The printer says its connected to our wifi but nothing shows up on phone or laptop. Can someone help me understand what to do?

    Easy things first. Power off the printer and the router. Turn on the router, wait 3 min. turn on the printer. It connects now and work?

  • Photosmart 5520 e: How do you print long distance using an IP address?

    Need to print to the Photosmart of old mother 5520e from my PC in another city.

    Is it possible to send documents to the printer using the IP address of the printer?

    If so, how to do that?

    Thank you!


    No, you can not use the IP address because you can find thousands of same IP addresses around. Supported sound printer ePrint therfore it has an email address. You can send file formats supported in their email address and it will print.

    Kind regards.

  • HP Photosmart 5520: cannot access a wireless printer

    I am trying to print to a printer, I had for a while.  I have upgraded the computer, the printer is connected to win 10 and am unable to set up this printer on my old Win XP computer.  When I go to the Setup process, I can see the printer in the printer list, but when I click it, it says that there is an access error.  If I click on 'Next', I have to enter a user name and password and no such thing has been installed on the printer.  I set up the printer to be shared and have done everything I can think of, but it does not work.  Any suggestions?

    Well sorry, but I don't know what you set your user name and password.

    You have a wireless router?

  • This error window appears every time I have send an email. The e-mail address is not a valid email address. I don't know where to delete this. I tried to look online to object, but also other research.

    The message could not be sent. The authentication setting are may not be wrong for your e-mail [SMTP] Server outgoing. To resolve this issue, go to help, search for "Troubleshoot Windows Mail" and read the section "I have problems sending e-mail". If you need help to determine the appropriate server settings, contact your e-mail service provider.

    The rejected e-mail address was ' * address email is removed from the privacy *'. "Are subject: movement of Winnebago, IT ', account: '', server: '', Protocol: SMTP, server response: ' 550 5.1.1 E4.13 box to the LETTERS NOT FOUND ', Port: 587, secure (SSL): no, Server error: 550, error number: 0x800CCC79

    Also, did you put a check mark on "my server requires authentication"?

    1. When you return to the dialog box accounts Internet, click on the Mail tab (if the dialog box going Internet is not open, click the Tools menu and then click accounts).
    2. Select your AOL IMAP account.
    3. Click on Properties.
    4. In the Properties dialog box, click the servers tab.
    5. In the outgoing mail server section, click the box my server requires authentication .
    6. Click apply.


  • HP Photosmart 5520: I'm unable to print on my printer

    When I press the button on printer eprint a red x. watch it runs for a minute and says that the printer could not connect to the server. Check the Internet connection and try again, or enter the address of the proxy (whatever it is) .my Wifi button shows green for flashes on the Internet. All my devices become Internet. I'm puzzled!


    There are several possible root for your printer cause not able to access the servers HP Cloud Services.   Sometimes it might just be the busy server, or the Internet connection is slow.    I suggest that you turn on the printer and if possible the router as well and start over again.   So here's a support document which provides some troubleshooting tips in case of failure to access the Services of HP Cloud:

  • my cd-rom reads some discs but not others like command and conquer. the first decade. IM using windows xp serv pack 3__

    my cd rom usually read some disks but others will read

    When you say that you "tried other cd rom" do you mean you replaced the drive to CD or just tried another disc?  If you haven't tried another drive and it's something that you are able to do, I would say that.  It is possible that it could be hardware related.

    I would also say that you check that you do not have any type of infection on your system.  Get rid of malware Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Why Thunderbird is puts some junk in the junk e-mail folder, but leaves others marked as spam in the Inbox (IE why incompatible)?

    I read the instructions under Mozilla based on Firebird training and set up a junk folder - DONE!
    But, while some junk goes in the folder junk e-mail, others remain in my Inbox marked as junk. Why? Is it in line, and some action is expected of me - or a flaw in the process?

    I don't have a real answer for you. But BT using Yahoo mail and my recent comments is Yahoo IMAP is in a world of its own when it comes to spam and marking mail as such. It moves e-mail and from the unwanted spam/e-mail folder with its own rules and that Thunderbird be damned. Oh one there is no way to turn their junk filtering.

  • Duplex printing only on the short edges?

    I literally just got my HP 6700 and he bought mainly for double-sided printing function, because I'm a student. When I went to print double-sided, it was only an impression on the short edge no matter what setting I put it on (impressions short edge to edge settings long both the short side in the printer dialog). I checked every setting I could think perhaps, but the printer still refuses to orient the pages correctly. It is extremely frustrating, especially when I spent a lot of money on a purchase of this new printer. Is it possible to fix this?

    I use Mac Os X version 10.9.4 and print normally on Google Chrome. All the software has been downloaded automatically when I connected my printer to the network.

    Oh wow, thank you for providing such a post detailed!

    If you do not have the driver tab, then something is wrong with this driver; You install the correct one or not install the full features software. Before going further, please uninstall the HP software currently installed on this HP document uninstalling the software of the printer.

    Please perform method 1 and 2 of this document. Once this operation is completed, you will need to download this software from HP:

    I even provide the link right here for you, so you can download it now. Please let me know if that makes a difference.

Maybe you are looking for

  • Questions about adding a Skype number

    First timer here, here are my questions, I live in Thailand, former U.S. citizen, have for years had major problems with government agencies to reach me by phone. My billing address is in CA, my verified phone number is thai. I believe that with a Sk

  • Settings of the proxy in Profile Manager

    Hello I have a Mac client where already the proxy settings have been entered (including authentication). Now for this client, I create a custom in OSX Profile Manager setting and push it to that client (push is successful). I also see the profile app

  • Carpet * a dvd - ram uj-850 s in a Satellite P100 has stopped working

    Toshiba satellite p100-286, I bought months ago.DVD player has stopped working. The dvd led is turned on, but I can not read my CD or DVD. Is - this hardware problem? Or maybe vista?Please someone help me.



  • Save the photos on the second computer in homegroup

    I have a desktop and a netbook on homegroup and can record individual (from my desktop) pictures on my netbook.  But I can't work, how to speed things up by saving folders of photos on my netbook.  Is this possible?