Photosmart 5520: Photosmart 5520 scan to computer problems

Similar Questions

• Photosmart 7510 Scan to computer is currently unavailable

  I can run a scan of my computer (W7) but if I try to run an analysis of the device shows the name of my computer in the list, he said that "without a computer.

  If I try to install the Scan of the computer I get a message saying 'Scan to computer's currently unavailable... Your printer has reached its limit of the computer's connections.  Scan of the computer will not be available until another computer disconnects. »

  He shows me a list of computers, many of which are offline or have been removed from our office.

  How can I force the device to drop connections?

  Hi JWMM,

  Follow the steps below

  1. unplug the printer for 1 to 2 minutes

  2. make sure that the power is connected directly to the wall outlet when you plug the printer back in.

  I would like to know if you are able to activate scan of the computer?

• Photosmart 5520: Scan to computer

  Hello.

  My printer is saying that there is no found computer and I should make sure that the software is downloaded and that "analysis of the computer" is enabled. I have the computer connected to the printer with a usb cable and the computer or the printer can 'find' between them. I can't find the place where to open the settings of this since I accidently deleted all the icons on my desktop. Whenever I go to the HP-> Hpphotosmart 5520-> Bin folder, I have no help whatsoever. I don't know how to solve this problem, even though my scanner works perfectly a week ago.  I think that my operating system is somewhere along the lines of Windows 8. Whenever I try to open the program, called HPScanDisco, it does not, even if I tried to run as an administrator as well as regularly.

  No idea how to help me?

  Hello @Penwyn,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I see that you are unable to scan to PC using your HP Photosmart 5520 e-all-in-one printer due to some problems of software installation.  I want to help you with this.

  To start, I recommend that you run Microsoft Fix it (click here to install).  You can use this utility to remove the old software from your printer.  Note that this program says it is only good for Windows 7, but I tested it on a 8 machine and it worked fine.

  Once that is complete, click here to re - install your printer.  If you find that the computer not recognize your printer, try a different USB port.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Have a great day!

• Photosmart 7520: Photosmart 7520 Scan to Email problem

  Hello

  I have the same problem as almost all the other posts in this forum. I can perform all functions with my Photosmart HP 7520, print from my Mobile / Tablet / PC, Wi - Fi all the Apps front panel, connect to the printer via IP fixed, applications via ePrintCenter etc... Until recently, I could also do a "Scan to Email" but which has suddenly stopped working to fail "unable to connect to Web Services.  Confirm access to the Internet and try again. "I tried all the previous suggestions including cycling the power on my router then the printer, all with no success. As mentioned the only funtion not working is "Scan to Email". I understand there is a 'special reset process' that is sent by electronic mail private users with this specific problem. Could you please make this available.

  Thanks in advance...

  Hi Shoe59,

  I finally got the work of Scan-to-Email service.

  I ended up removing the "Web Services" - via the printer-> Web Services-> settings Menu-> remove Web Services. Immediately after I went through the same steps of menu and "enabled web services" again (I think that something has been downloaded to the printer) and a page is printed with an activation code where you need to connect to your account connection HP and basically setup your account to e-mail printer as again from scratch. that is, you get sent to you 4-digit Code, enter this in the menu of the printer to continue setting up your account. I have set up several Scan-to-email accounts and tested them all and they work now just like before. The only witch hunt, I couldn't use the same EMail address of the printer as the connection HP site said that my old Email address was already in use.

  I am convinced that there is a change in the backend (cloud side) which requires you to remove & reinstall web services to make it work again. Anyway give it a try if you haven't already and hope this works for you as well.

  See you soon

• Photosmart C5180 scanning and copy problem

  Scanning and copying service, computer and also the printer button produce entirely black (not empty) pages with lines vertical and horizontal of different shades of black.

  Uninstalled, reinstalled, used doctor scan, download software uptodate and the driver. What can I do else?

  Author: heborn

  Hello 11540.

  Try to reset the all-in-one (turn off and on again).

  Then try to copy using the control panel buttons, but open the scanner cover to see if the light is turn on. If this isn't the case, then I'm afraid this is a hardware failure and you will need the service unit.

  See you soon!

• HP Photosmart 5524: scan to email problems

  I can not scan to e-mail (or access apps) of the printer itself. "Blue light" wifi is on, and I was able to print by sending documents by e-mail to the printer. Thus, the internet is certainly connected.

  I've used the scan to email successfully, but since I changed my internet provider I can't any longer.

  I'm working on a Mac OS (10.5.8) which is not supported by this printer (annoying that the Mac is not very old!)

  Any help much appreciated.

  Hello-

  Is there a way to solve this problem by removing the web services, reactivating it. This would however, you must obtain a new email address.

  You can also try to remove the app (scan to e-mail), and then reinstall it.

  Let me know if it works.

• 7520 HP Photosmart while connecting a computer problem

  Just bought this all-in-one today. Everything works except when I try and scan, then get the documents saved on my computer. The message says "no found computer." I don't know what to do. The printer is connceted via USB and wireless on my iMac.

  Please help.

  Hello

  Download and install the latest version of the software below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Al-106189-3&cc=us&DLC=en&LC=en&OS=219&product=5199463&sw_lang=

  Be sure to check the box next to recommended software HP during the installation to get full functionality, including scanning front panel.

  Shlomi

• Photosmart C7250 scans no longer - problems of Lion?

  I was able to scan with my C7250 on my MacBook Pro and my IMac.  I just upgraded to Lion on my IMac, but not on my MacBook Pro.  I can scan on the MacBook, but not on my IMac.  I can always print wireless but the computer does not see a scanner.  Any ideas?

  If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

  Go to Applications/Hewlett Packard / click Uninstall HP
  Click on continue
  Highlight your device in the left pane
  Hold down the Ctrl and Opt Cmd and click on uninstall< scrubber="">
  There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
  Click on continue and let it finish

  Restart your Mac

  Now reset the printing system:

  -Sys Prefs, Print & Fax
  -Right (control) click inside the box that lists your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• OfficeJet 7500 E910: OfficeJet 7500 E910 scan to computer problems

  In the utility software of HP, I go to the screen below. I click on the small box to activate the scan of the computer. It will take a second, and then become green and indicates that it is enabled. If I then press 'All settings' or leave this page and then return to the analysis to the computer settings, it is no longer enabled.

  I deleted the printer, restarted the computer, and did all the updates of the software. I have nothing seems to correct this problem. Before that, I had it enabled, it worked fine for a few months then it is gray as an option, does not let me choose enable scan of the computer. Now the problem described above occurs.

  Any advice?

  

  Hi @Gemini02,.

  Thanks for the suggestion. Although I do not have an anti-virus that blocks, and it was not the error I received.

  I have managed to solve myself today, by removing all the library files, reinstall the drivers, restart my computer and restart the printer. Some templates and other reels.

  Thank you.

• Photosmart 6525: hp utility closes unexpectedly when you try to set Scan to computer

  A Photosmart 6525 printer connected through WiFi to a Mac Pro under Mountain Lion (10.8.5)

  Everything seems to be alright except for the "Scan to computer" feature which cannot be enabled.

  Utility HP v. 5.10.1 closes as soon as you click the "Scan to computer" on.

  Installation has been filed using the last updated: Photosmart-6520 - series_v12.24.0.dmg.

  This works fine in Snow Leopard 10.6.8.

  Thanks for any help

  Thanks for help, but my problem is not a printing problem but rather a utility HP problem that happens when I try to activate the function "Scan to computer".

  However, I did what you suggested but to no avail. Repair disk permissions really did keep many errors about files in Safari and iTunes.

  Finally, I did a new install of OS X Lion mountains fresh on a separate partition, added to the printer, and voila, everything went well. (Note however that even on this brand new facility I stil have the same permission errors, so they probably makes no sense).

  In conclusion, it seems that there is something wrong with my drive work system and I'm afraid I'll have to reinstall Mac OS X.

• Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans.

  New desktop computer. New OS than Windows 7, 64 bit. Office Enterprise 2007. Software loaded new Photosmart c7100 CD purchased from HP as directed.

  Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans. I want to scan to E:\

  Nothing wrong with the scanned image. No error message.

  Found. Settings, scan settings, scan to... Configuration, settings button, buttons search for the solution Center, manage shortcuts scan... and then create new shortcuts in the folder of your choice!
  How bypassed can you get?

• HP Photosmart 7510 not scan to computer (MacBook Air)

  Hello

  I have a HP Photosmart 7510 connected wireless to my home network and I can't select my computer when parsing the list for the computer on the printer.

  I use a MacBook Air with OS X 10.8.2

  I've updated all my drivers, reinstalled the software and disconnected/reconnected to the network several times.

  I can print to the 7510 my computer.

  I can scan the 7510 using the HP software on my computer

  I am unable to find 'activate Scan to Computer' in the settings on my computer (and all instructions on this Web site are for Windows)

  We organize also several computers window on our network, and these show all in the analysis of computer selection and can be analyzed successfully to. (without going through the HP software installed!)

  What is missing for me to scan to my computer? Scan to other computers is not an option (for reasons of confidentiality) and scanning the computer is also not ideal, because I bought the printer for the analysis of it infrastructure.

  Thank you

  Emma

  Hi Emma,

  If the Scan of the computer does not appear under the HP utility, more liekly something went wrong in the HP installation wizard.

  Try these steps and let me know if that can help you:

  First reset the system as follows:

  * Be aware that reset the printer system will eliminate any existing queue and reset all custom settings driver.

  Click on the Apple menu and then click on System Preferences.
  Select Print & Scan.
  Right click (or Ctrl + click) your product with the Printers list in the left panel and then click on reset printing system.
  Click OK to confirm the reset.
  Type your user name and password.
  Click OK. The printing system resets.

  Then, go to Applications\Hewlett - Packard\Device Utilities and follow the HP installation wizard.

  Now open the HP Utilitiy and search the computer Scan in the scan parameters section.

  Kind regards

  Shlomi

• Can not scan to computer w/new HP Photosmart 6520

  -New HP Photosmart 6520 was installed 2 days ago. ePrint successfully as well done. I can scan to an email via eprint, but cannot parse the document to my computer. The message of the printer tells me there is a USB connection error.

  -J' quit and connected a new USB cable and still nothing!

  -Also, I see that in my programs that the only thing listed in the HP 6520 folder series is the product of the studies and nothing else.

  -Is the reason why I can't scan to computer?

  Hello

  Please turn on your computer (Windows) computer analysis:

  (a), double-click on the icon on the desktop.

  (b) select the Scan of the computer,

  (c) click on Enable

  d click OK/apply.

  You can also click Start with Windows.

  Kind regards.

• Photosmart C6380 doesn't scan to computer

  Initially, I installed my HP C6380 PS software in a new Mac OS X Leopard desktop. The functions worked well. I've since upgraded to Snow Leopard and all functions work except the Scan to computer one. I get the message "try to start the scan of the computer. Refer to the documentation for more information. "I can scan to a USB flash drive in the printer, but not the computer. I just read in this forum that the snow leopard software has all the necessary drivers for this printer, so now I don't know if its a problem of operating system software. Any suggestions?

  Thank you, Nancy

  Thanks for the reply. Later, I found a few threads on this forum where the same issue was discussed. Since then, I learned how to scan from my computer using picture Capture.

• Photosmart 6520: Can not scan to computer

  I can scan is no longer on my computer. I have a message to ensure that the "Scan to Computer" is selected via the printer software. Where can I find it. Printer works fine.

  Hello

  Thanks for the additional comments.

  You can always try our suggestion.   In order to enable the analysis of calculation, you need to install the FULL features software, then by activating the "Scan to computer" as shown.

  Hope that helps

  Thank you.