Photosmart 5520 scan gives a black and white page

I scan a document translates a page black Virgin, if I scan in computers or copy. I downloaded and installed the latest update. If someone had the same problem and it is resolved successfully, I would be very grateful for their help. And if someone has an idea what could be causing this, I'd like to hear about them too. Thank you very much

Hello there @pilotepure ,

I read your posts on your scans turn empty your Photosmart 5520, running a Windows operating system. I want to add some of my ideas for you!

Try a copy, if the copy is also empty, there is a problem of printer hardware.

Try a reset of power:

Press the power button to turn the product on.
With the product, unplug the power cord from the back of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the product.
If the product does not light by itself, press the Power button to turn it on.

Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

If copies are turning on fine, run the print and Scan on your PC Doctor and respond with results. Also include what Windows operating system you have.

All the best

Tags: HP Printers

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