Photosmart 5520: Scan to computer

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• Photosmart 5520: Photosmart 5520 scan to computer problems

  Scan of the computer decided not to work. I reloaded the drivers (including the latest HP - inkjet ink-SW-OSX - Mavericks_v12.34.44.dmg) without success. I tried to delete the printer and start again. The printer print wireless without a problem and I scan the computer successfully. The network connection is fine. When I went through the installation program, it tells me "a critical error has occurred. Please restart the application and try again". When I try to activate the scan to computer, I get a communication error "unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device. "even if there is a wireless communication between the desktop computer and printer.

  Any other suggestions? Is there a specific driver of El Capitan (OS 10.11)?

  Hi @AdrianCouani,

  I think we need to adopt a different approach and perform an uninstall more complete.

  I know that you have completed some of these steps already, but it is important that complete us the steps in the order presented.  Please follow the steps below and let me know the results of your efforts:

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some files described in the following steps may be found, if you can't find one of the files or folders on your computer, do not be alarmed.

   

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• Photosmart 5520: Scan to email: server connection error 403 (with app and scan)

  I scanned to send several times than I can count, but a few days ago, I get nothing other than the error "connection server 403 error." I checked the forums and someone said to go into apps and download the application. It did not work. I rebooted and tried everything, which he expects. Yet, nothing. Is this error to do with something outside as the real servers HPs - or is this something internal that I can fix it? I went as far as I can without resetting to factory settings (which I am fearful because I recently had the country code has changed on this issue and do not want to return to the country of origin), someone has any suggestions other than what I've sifted through the forums already?

  Hey @fruitfly20,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I understand that you have some problems with the scan to E-mail on your Photosmart 5520. I can help with that.

  We can try I couldn't see you is to remove and enable web services. To do:

  1. On the printer, click web services icon that looks like a tablet with a phone beside her.
  2. Click settings.
  3. Click on delete Web Services.
  4. Click again on the Web Services.
  5. Click on accept and Yes.
  6. Try scanning to Email.

  I would like to know if it works. If it does please not then let me know and we can try something else. Even if it solves your problems, so please let other users of the forum know clicking on accept as Solution below my post.

  I hope this helps and I hope you have a nice day!

• Photosmart 5520 scan gives a black and white page

  I scan a document translates a page black Virgin, if I scan in computers or copy. I downloaded and installed the latest update. If someone had the same problem and it is resolved successfully, I would be very grateful for their help. And if someone has an idea what could be causing this, I'd like to hear about them too. Thank you very much

  Hello there @pilotepure ,

  I read your posts on your scans turn empty your Photosmart 5520, running a Windows operating system. I want to add some of my ideas for you!

  Try a copy, if the copy is also empty, there is a problem of printer hardware.

  Try a reset of power:

  Press the power button to turn the product on.
  With the product, unplug the power cord from the back of the product.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the product.
  If the product does not light by itself, press the Power button to turn it on.

  Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

  If copies are turning on fine, run the print and Scan on your PC Doctor and respond with results. Also include what Windows operating system you have.

  All the best

• Photosmart 7510 Scan to computer is currently unavailable

  I can run a scan of my computer (W7) but if I try to run an analysis of the device shows the name of my computer in the list, he said that "without a computer.

  If I try to install the Scan of the computer I get a message saying 'Scan to computer's currently unavailable... Your printer has reached its limit of the computer's connections.  Scan of the computer will not be available until another computer disconnects. »

  He shows me a list of computers, many of which are offline or have been removed from our office.

  How can I force the device to drop connections?

  Hi JWMM,

  Follow the steps below

  1. unplug the printer for 1 to 2 minutes

  2. make sure that the power is connected directly to the wall outlet when you plug the printer back in.

  I would like to know if you are able to activate scan of the computer?

• Photosmart 5520 scanning software

  My printer Photosmart used previous scanning HP Solutions software that had the ability to scan to a file RTF using OCR. For the 5520, I see only one option of scanning to a PDF file. Is it possible to add several file format options? I tried to use the HP Soluyions software, but it does not recognize the new printer.

  Hello
  The software provided for your device does not include OCR functionality
  As you can find listed in the specification of digitization, text files like TXT or RTF are not supported by the HP software:
  http://support.HP.com/us-en/document/c03241207

  You can use a solution of OCR 3rd party to analyze as editable text.

  If you have Microsoft Office suite, there is a good chance of the suite to provide this type of functionality:

  Office 2007 or 2010:
  http://www.howtogeek.com/HOWTO/14595/OCR-anything-with-OneNote-2007-and-2010/

  Office 2003:
  http://agsci.PSU.edu/it/how-to/perform-OCR-with-Microsoft-Office-2003-document-imaging

  Kind regards
  Shlomi

• Photosmart 5520: Scan to PDF file names

  Hello

  When I scan for PC:

  JPG--> I get file names Scan50001, -0002, -0003

  PDF--> I get file names Aug_ssn_GPunto_lug20140001, -0002, -0003

  The Red prefix is the name of the first scan to PDF, I did, which is repeated at any time.

  Is there a way to change this?

  Thx a lot

  Hello

  You can change, but it will keep up to your change as a prefix or you will have to appoint one by one afterwards. To change the prefix, please try your computer

  • Click the icon on the desktop printer,
  • Click on scan a Document or Photo.
  • Click on advanced (near bottom right).
  • Click the Destination tab,
  • Change file name,
  • Click Ok

  (The same for each type).

  Kind regards.

• scanning multiple pages with HP Photosmart 5520

  Anyone know if it is possible to scan multiple pages into a PDF with the printer HP Photosmart 5520?

  Hello

  You see the sign PLUS (+) sign to add? Pleae scan of your computer, not the printer.

  

  Kind regards.

• Photosmart 5520: Computer does not connect to Photosmart 5520 more

  Hello

  I have a printer HP Photosmart 5520 which, until recently, worked absolutely fine! I even upgraded my laptop to Windows 8 to 10 and the printer continued to work perfectly.

  However, a few weeks ago the printer no longer. In other words: when I try to send a print job to the printer from my laptop (wireless), the computer says it can't find the printer. The printer is on, certainly on the same network as the laptop's wireless and nothing has changed in this network. But I keep getting errors.

  I tried to solve the problem by deleting the printer in my computer and re-install the drivers, but when trying to run the driver installation program, it cannot locate my printer either. I can't locate even by manually typing the IP address of the printer (as Setup request)... Yet I don't know still certainly both devices are in the same network and I also double, triple checked the typed IP address.

  I really don't know what else to do. I also do not understand the problem at all, because I have absolutely nothing changed in my computer or network... the printer became simply "inaccessible".

  I'm now work around the problem by using e-print (send documents to print my eprint address), but I don't like this option because one) it's unnecessarily complicated. and (b) whenever you post a document, the printer prints an extra page with the e-mail address and it is a waste of paper and ink.

  So if someone could help me with my driver/connection problem, I would be very grateful!

  Thank you

  Lenny

  Running the diagnostics to http://www.hp.com/go/tools can help solve the problem.  Download and run printing HP and doctor Scan.

  You mention that you have checked the IP address.  You can open embedded Web Server (EWS printer) by entering the IP address if the printer in your browser?

• I have a HP Photosmart 5520.It won't scan or print from my PC.

  The printer still works with my Ipad.I has a new Antivirus system installed recently. Could be the problem?

  Hello GymBunny,

  Welcome to the HP Support forums.  I understand that you are unable to print from your computer to your Photosmart 5520 and you suspect that your new installed antivirus software can be the cause of the problem.

  Yes, it would be possible that the newly installed antivirus software is the culprit. I've included the document print jobs are stuck in the print queue for you to follow. You need to choose your operating system.  Please make sure that you follow the step where he asks the download and installation of HP Print and Scan for Windows doctor, it will help you to narrow down what the question is.

• PhotoSmart 5520: Cannot scan on Mac

  Cannot parse after upgrade to Mac OS Siera 10.12.

  Hi back.

  I have a MacBook Pro with HP Easy Scan download and a HP Photosmart 5520. This is what works for me.

  1. start or restart 5520.

  2. place the point on the scanner and click the HP Easy Scan.

  3. follow the instructions.

  So far, he has work, but don't rest on that, Get HP. your stuff just with OS Sierra, 10.12.

  Paul

• HP Photosmart 5520: HP Photosmart 5520 suddenly will not print or scan

  Suddenly is no longer able to scan or print on HP Photosmart 5520. With the scan function I use scanning to e-mail, but, after long 'Preparation scanning' on the screen of the printer, the error message "temporarily unavailable.  "Please try again later". With the impression that I use Google Cloud Print (from an Acer Chromebook) and all that happens is that the demand to print everything ends up in a queue of print jobs.  No error message appears on the printer screen. The copy function works fine.  Wireless network printing results are very good.  The printer worked fine for over a year.  Can anyone help?  Thanks in advance.

  Thanks a lot for taking the time to answer.

  It's all very mysterious, but it seems to have corrected itself.  Finally, the 'out of paper' error message appeared yesterday (there were many), I pushed in the paper and things started to print again.  I was also able to rescan.  Not sure if she was no longer a problem of Google or what but we are in service again.

  Thank you very much!

• Printer HP Photosmart 5520: Unable to connect to the computer

  I recently set up my HP Photosmart 5520, including with web connected HP services. My laptop immediately after the passage of the printer, I am able to print correctly. However, after some time, the connection between the printer and the laptop is lost and when I try to print, I get an error message:

  However, if I send a mail with an attachment to the printer the printer still prints the document. This suggests that it is connected to the internet, but anyway not via WiFi for my laptop. Any suggestions would be welcome.

  Hey @mb218,

  Thanks for posting in the Forum from HP Support.

  I understand that you are experiencing connectivity problems when you use your HP Photosmart e-all-in-one 5520, printer in combination with your Windows laptop.  I want to help you with this.

  The first thing I recommend you try running HP and Scan Doctor for Windows printing.  Click here to install.  Ideally, this utility automatically detect and correct problems with the configuration of your software.

  If this basic approach is short, I recommend that you click here to access a HP article that provides more details and more intense network troubleshooting steps.  In particular, you may find that Solutions 2 and 3 are useful for strengthening your wireless connection.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks again for your post and have a great day!

• HP photosmart 5520: impossible to save a scan to a folder: mac os sierra & hp photosmart 5520

  After the OS Sierra update, I am able to scan documents, rotate,..., but the button to save a scan on my macbook is not "clickable".

  the button is visible, but light gray, and I can't click on the button Save.

  I deleted the printer since the macbook, downloaded the latest driver from hp site 10.12, but apparently Mavericks BONES

  Is there a driver for sierra os?

  HP photosmart 5520 & sierra OS

  someone at - it the same problem?

  someone at - it a solution?

  Hello

  What application you are scanning from?

  If it is the Image Capture scanners and scanners, uncheck the box to scan a custom size, and then select a specific analysis size or mark the spot required during the prelife analysis using your mouse, and then check if the "Save" button becomes available.

  Also try to install HP Easy Scan below:

  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_6_1.pkg

  Can you successfully scan from HP Easy Scan and click on send to > folder? the application will be installed in the Applications folder.

• Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans.

  New desktop computer. New OS than Windows 7, 64 bit. Office Enterprise 2007. Software loaded new Photosmart c7100 CD purchased from HP as directed.

  Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans. I want to scan to E:\

  Nothing wrong with the scanned image. No error message.

  Found. Settings, scan settings, scan to... Configuration, settings button, buttons search for the solution Center, manage shortcuts scan... and then create new shortcuts in the folder of your choice!
  How bypassed can you get?