I just replaced the cartridges for my PHOTOSMART 5520.

After that, color printing has no black color.

All HP cartridges are not new.

It's very frustrating.


for some unknown reason, this problem is gone when I tried printing 2 weeks later.

To summarize:

I'm in the United States.

I replaced the 4 cartridges again purchased at HP online.

After that, the black will not print if I choose to print in color.

But if I print in "black and white only", black is in fact works very well.

I tried everything suggested in the web forum such as cleaning, alignment, prower AC cycle,... etc. He has not fixed the problem.

I stop using the printer for 2 weeks. But yesterday, I try agin, then the problem is gone.

I don't know what to say. Thanks to HP for assistance.

Overall, the servie is nice - just called him several times.

Tags: HP Printers

Similar Questions

  • HP Photosmart 5520 - will not print black ink

    Photosmart HP 5520 - black ink does not print even with the new cartiage and I did the printhead, cleaning tools and still does not work.    My warranty expires and don't know what to do next.

    Hello heartieluvcatsand welcome to the Forums of HP.

    I understand that you have problems with your black print the result.  I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    After the reset, I would say using this document on fixing of the streaks of ink faded prints and other common Print quality problems

    I also suggest the steps described in this document printer does not print black ink or color ink or prints blank Pages.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • Photosmart 5520: HP photosmart 5520 - will not print black ink

    My Photosmart HP 5520 stopped printing the black cartridge. I just bought a new 3-pack true black ink cartridges. What a waste of money. The 'clean' running service printhead several times does not solve the problem. Any suggestions?

    This is the last HP printer, I'll buy.

    The message here is a troubleshooting document links for the Photosmart 5520.  If steps it do not solve the problem, Please contact the HP Support, even if the printer is no longer under warranty.   If the above does not give satisfactory results so please post back here after contact you HP.

    From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

    Step 1. Open the link:
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on: contact HP options - click Get phone number
    File number and phone number are displayed.


  • New Photosmart 5520 will not print in black

    I have a new HP Photosmart 5520 printer all-in-one.  Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version.  This cartridge has been barely used.  Now, I just can't get anything to print in black.  It will print in color, but not black.  I tried to turn off the printer.  I put the cartridge in my printer and it worked fine.  What should I do?

    edgarlogcabin wrote:

    my printer hp 5520 will not print black

    The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520.  Especially make sure to check the events as on the Six Solution.

  • Photosmart 5520: Will not print in black ink

    I did an interview on the print head, but it will not print in black. All other colors are fine and the ink is full so please tell us what can I do?

    Hey @Hughes23,

    Welcome to the Forums of HP Support!

    I understand that you have some problems with printing in black of your Apple devices to your 5520 Photosmart e-all-in-one printer. I can help you with that.

    This document describes How to solve print quality problems with your printer. If you access all the steps to ask you to replace the cartridge or the printer service, instead contact the HP support directly. You can do this by clicking on this link and fill out the form below to discuss the options based on your warranty.

    If this allows you to print, please let me know by clicking on accept Solution below my post. Also, I would like to know if you have any other questions. If not, have a great week!

  • Photosmart 6520: HP Photosmart 6520 will not print black

    This seems to be a common problem for these printers.  Rank of ink so I bought new cartridges and everything prints fine except for blacks.  Diagnosis of print quality page show an empty bar for black.  The cartridges are brand new inks authentic HP.  Thought maybe I had a bad so I bought another black cartridge and same problem.  Have done some research and I saw that a few people had succeeded by soaking the cartridges in the hot water.  Tried it with hot water from the tap for 15 minutes and it will always print in black.  I cleaned the print head 5 times but still nothing.  Warranty expired on 24-03-14.  So 9 months warranty and I have an anchor instead of a printer.  Help please.


    Hello people,

    Welcome to the Forums of HP Support! I see that you are facing some print quality problems on your HP Photosmart 6520, you cannot print in black ink.

    I wish you continue troubleshooting here: printer does not print black ink or color of ink or prints blank Pages, I understand, you may have made some of these steps already but I need you to complete all the steps in order to solve the problem of the missing black, you encounter.

    Please note: there are three stages of print head cleaning. Three steps if necessary. If the print head is badly clogged, it may require another round of cleaning. If so, wait 30 minutes after the last step of cleaning (third) to start the first stage of the cleanup process.

    If you are unable to print in black ink, I think that the issue may be the printer and not the cartridge. I highly recommend call you our technical support at the 800-474-6836, I'm sure they will be able to help you regardless of the status of the guarantee. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

    Thank you

  • HP photosmart 5515 will not print black.

    HP photosmart 5515 do print not black, but is printed colors (cyan blue yellow). Printer shows full inks on all colors.

    There is a document with steps to help resolve a print quality problem where black ink will not print Photosmart 5515. This document can be found here.

    I hope this helps.

  • HP Photosmart 5520 will not print photos

    I've had this machine for a few months and just discovered that, unlike my previous HP printer, it will not print photos from my PC. Unlike my previous printer, it doesn't have a slot for a memory card. When I click on "Print" for a picture of the appropriate screen appears on the screen but nothing else happens. Can I do to remedy to this problem please? The printer prints documents with no problems. I use Windows 7 right now

    Hi, what program you use to print photos?

    Have you tried another program?

  • HP PhotoSmart 5520 will not print in black


    Recently, I bought a printer Photosmart HP 5520. I have tested it and love the printer!
    I was testing to print some pages in internet (wireless) and given my laptop (HP, too ;-)) the command to print the pages in black. But when the pages came out of the printer, they were in color?

    Please is there any topic on this forum where I can fix this or does anyone know how to solve?

    Kind regards


    I have this doubles up in Chrome with my printer Officejet 8600.  It seems that Chrome can not correctly send the information for printing in black only.  Try the following: at the bottom of the page of the dialog box print, there is a link «print using the system dialog box...» (Ctrl + Shift + P".  Click on it and then select your Photosmart 5520 and select case displays the options (printing in grayscale, black ink only).

  • . HP Photosmart 5514 will not print black

    I changed my black ink cartridge in my HP Photosmart 5514 (CQ183A product number, serial # {Private Information Removed}) and now it won't print black.  The colors work fine, just no black. I have cleaned the print heads, made the secondary allignment page clean, I tried, I turned off and he restared.  I plugged in a new point of sale, I cleaned the printer head and the cartridge. Nothing has worked.  Please help me.  The printer ran out of ink, I bought a new cartridge, I put it, it's what I've done for her.  I have a "genuine HP black ink cartridge 564.  It is not a recharged, refurbished, used, ect. ink, it's brand new.

    Sorry you have a problem with black print do not. This happens usually when the print heads are clogged, damaged, or damaged cartridges.

    You may have bought a bad cartridge. They are sometimes damaged right out of the packaging. It could also be the print head needs to be changed.

    Here is a link that can help you with this situation.

    You can also try to take the printhead and clean the contacts with water and lint.

    Let me know what happens.

  • HP Photosmart 7520 will not print black.

    Hello... I'm new here.

    I have a 7520 HP which was a gem and has not had a single problem. Today I went to print a document in black and white and printed one side of the page while fading to white on the other side.

    I checked my ink counter and it shows more than 1/2. I tried printing again and he was almost totally faded on one half of the page and the rest was empty. It seems that just ran in the ink cartridge. I went to settings, tools, the Print Quality Report.  Printed perfectly... except that the block that was supposed to be BLACK is white.

    I installed a new ink cartridge... always a blank page. I checked the ink counter and it indicated full. I ran a report of print quality and and everything was fine... except for the BLACK BLOCK... it came out white again. All the letters printed in black on the report and were of excellent quality. I aligned the printer and received a message that says: alignment failed. Cartridges are defined for quality parameters.

    I unplugged the printer, waited a few minutes and plugged back in. Power on and I tried to print again. Same results... blank page. Aligned the printer again... same thing... Alignment failed.

    Someone at - it ideas? My printer is a little over a year old and is not widely used. I changed the black cartridge twice since I bought the new printer and it was always half full according to the meter.

    Thanks in advance.

    EDIT * I put a new Printhead and it works perfectly. I would like to emphasize that this printer was four... that's 4 weeks out of warranty!  I checked the number of pages... 692 pages. I'm a little disappointed on this subject, but I like the printer... so... I sucked it upward.

    Check Solution 6 especially this document:

  • Photosmart 5520 is not printing black ink

    What black & white print get blank page.  When printing color, no black print.  I tried new ink cartridge not complete poster, no error message displayed.  What's wrong? Difficulty?

    I found answer in response to earlier questions and the work now after cleaning print head.

  • Photosmart 7510 - will not print black on any parameter of photo paper (does not print on plain paper setting)?

    HP Potosmart 7510, printing from a memory card.  Using premium photo paper (glossy), set printer to print on HP Premium Plus Photo), printing out with Black/Brown areas in the blue-green instead of black.  Printing using plain paper, set printer on regular paper, just fine.    Same thing happens when I tried Advanced Photo and a Photo paper - print comes out with a blue-greenish cast in areas that should be black/brown.

    Tried to print a black and white photo - identical to all other attempts - if the choice of the photo options paper, the dark areas are blue/green.

    Comment - then try printing from the computer (wireless), produced the same result - black areas are printed in blue-greenish.

    Tried cleaning the cartridges, alignment printer, print quality status report looks very good.

    Door on this forum and general web search.  Nothing has yet solved problem.

    What should I do?  Any ideas/suggestions?

    Yes, this is the case on a 7510.  I worked on the answer.  Although "ink" diagnostice demonstrates both the black and the cartridges 'photo black' as being low, the 'black photo' was apparently empty.  The black of the photo must be called only because when the print properties are defined for the "photo paper", and when it is empty the black dark areas print in blue-green.  I thought that the black photo cartridge was a gray, for most thin shades grey, but maybe it's an intensifier of some sort.  It's a shame that HP does publish no real information.

  • Photosmart 6525: will not print in black

    My photosmart 6525 will not print in black ink.  Clean the printheads 6 times. Cartridge replaced twice. Any suggestions?


    Welcome to the Forums of HP Support! I see that you are having problems printing in black. I want to help you solve this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

    Try the following steps to see if it will solve the problem, HP Deskjet 6520, printers HP Photosmart 6520 - printer prints a blank Page or doesn't print in Blac...

    Here is a document to manually clean the contacts of the cartridge, "not compatible ink cartridge" or "specified ink cartridge needs to be replaced" views for HP Deskjet i...

    Do not take into account the title.

    Here is a document for the reset of the printer. Ignore the title, HP printers - solve the 'problem with printhead,' "The printer failed," 'Ink system failure', or ' 0 x. / c0 > »

    Please let me know the result and if there is anything else I can help you. Thank you.

  • Smart photo more B 210: Photo Smart Plus B will not print black

    My Photosmart B210 printer will not print black.  Changed cartridge, and all the other colors work.  Is there a place it could be 'blocked '?

    Hi @Ryegal,

    Welcome to the HP Forums!

    I see that your HP Photosmart b210 will not print in black. I'm happy to help you with this problem of print quality!

    Please consult this guide, printer prints blank Page or doesn't print black or color ink for the HP Photosmart Plus e-all-in-one (B210a, B210b, B210c and B210e) printers.

    If the guide does not solve your problem, please call our hotline at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

    Good luck!

Maybe you are looking for

  • How to slow the rate of model

    Hello I'm just slow down my simulink (dll) model runs in Veristand. The model was compiled at a sampling frequency of 100 Hz and I have been able to slow the speed of the model running in Veristand by reducing the rate of the primary control loop, al

  • need to replace the SATA cable, cannot find the right

    Hello My HARD drive to my motherboard sata cable is broken and I need to replace it and I can't find the right cable, I hope you guys could help me and give me the correct link, I would like to buy an alternative and not of HP parts store I have a hp

  • Reset the password for Windows Mail in Vista

    Help, please.  My computer crashed, but the problem has been fixed.  However, since then, every time I try to enter my Windows Mail it asks me to enter my username and password.  I used the account for years without any problems, but I don't remember

  • No internet connection constantly.

    IV has a portable computer that is connected via my router wireless, never had a problem with it, but in the last few months I changed my provider and now it wont connect via radio and have had have connected it via the ethernet cable, first, it was

  • V40 ink jet. How to remove the feeder BAA?

    This excellent V40 belonged to my late mother. I need to disassemble and Pack in a box for moving. May not know how to remove the adf paper tray and don't want to break it. Anyone who can help me... I have no initial installation instructions papers.