Photosmart 6510 - unable to connect to internet (connection server error: - 1).

How to make server connection works?

Hello

The steps below a usually resolve the problem you are experiencing:

1. unplug the power cord at the back of the printer.

2. unplug the power cord at the back of your router (and the modem, if they are separated from the router).

3. wait 20 seconds, then plug the router (and the modem, if necessary) in.

4. wait for 30 seconds, then plug the printer back and power.

5. press the button on the front of the printer ePrint, and it should try to connect to Web Services again.

These steps usually fix the problem, but if it persists, you can try definition of network information static for the printer (which is sometimes useful to stabilize the ability of the printer to get outside of your network to the internet):

1. tap the wireless at the top of the screen of the printer and note the IP address.
 
2. Enter the IP address in the address bar of a web browser on a computer and press on enter or click the go button browser.
 
3. the printer status page must be open.  Click network in the upper part.
 
4. click on networking on the left.
 
5. Select the Proxy settings.
Note: If you are prompted for a redirect, click OK.  If you receive a certificate warning, select the option that allows you to continue anyway.
If you receive an internal system error, refresh the page until it loads the proxy settings.
 
6. check that all fields are empty.  If they are not, make them disappear and make sure that the Proxy Server requires authentication is unchecked and click on apply.  You should get a success message.
 
7. click on the network address (IP) on the left.
Note: If you only configuring IP address and DNS address with a yellow note Configuration, refresh the page until it loads completely.
 
8. leave automatic IP IP address Configuration.
 
9 change the DNS address to the manual DNS Server Configuration.
 
10. enter manual for the manual preferred DNS Server 8.8.8.8 and 8.8.4.4 for auxiliary DNS.
 
11. click Apply and you should get a success message.
 
12. turn off the printer for 30 seconds and then turn it on again to force the new settings take effect.

Tags: HP Printers

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