Photosmart 6520 does not print to the main tray

I'm trying to print a PDF file which is the letter format.  The printer says its printing on the main tray preference, yet the printer continues to try to print by using the photo tray.  How can I get it to print on the main tray?

Hey @flowerchild22,

Thanks for getting back to me on that.

It is this problem with the main tray only with the 1 PDF A4 format you are trying to print. In other words, all other programs print correctly?

What program you print PDFs through?

If you use Adobe, try to go to:

  1. Click on file
  2. Click on print
  3. Click on advanced
  4. Choose 'print picture '.

Please let me know if it's just a single PDF file or if it is the case with other PDF files and other programs. Good luck!

Tags: HP Printers

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