Photosmart 6520 does not print

I have a Photosmart 6520 printer that gives me an error message when I try to print something from online my HP chromebook. This problem started a few weeks ago, before that time, I was able to print. The error message I get on google cloud print Web site is: "error in the external employment service". I was just on the phone with HP tech support and they could not solve the problem. Anyone here know how to fix it?

Hello bassplayinlady,

Welcome to the Forums of HP Support!

I understand that when you try to print via Google Cloud Print to the Photosmart 6520, you get an error "error in the external employment service". When you talked with HP Technical Support, troubleshooting steps did make?

Are you able to print from the printer by any means, a copy, post, etc.? To print a self-test; Press Setup (wrench to the right of the screen of the printer) > tools > Printer Status Report.

Try printing via ePrint and let me know if it works as well.

Getting started with HP ePrint Mobile Apps<>

Can't wait to hear back on your part.

Tags: HP Printers

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