Photosmart 6520 going offline

Just got a 6520 printer all-in-one.  Need to turn it and turn it on so that it can print.  It disconnects as soon as it is inactive.

Thanks for your suggestion. After trying all this and it still does not work, we went to hp for support. They put a patch above to get it repaired.

Tags: HP Printers

Similar Questions

  • Photosmart 6520 stuck in mode 'sleep'

    Brand new Photosmart 6520 goes into sleep mode and will not come out.  Touch screen is unresponsive, and power button will not raise or cut.  This option is to unplug.  ECO position allows not to turn off the mode 'sleep', allows only 5, 10 or 15 minutes waiting before entering 'sleep' mode.  Should I return this as being faulty?  Thanks for any help.

    Hi, take a look at this threadfor a possible solution, posted by sabretooth04 in msg # 2.

    Also make sure the 6520 plugs directly into a power outlet wall.

  • Windows 8 is showing my photosmart HP 6520 is offline now

    I have a new HP Windows 8 and a new printer HP Photosmart 6520.

    When I go to print - I get an error message in offline mode

    This link should help with your problem.

  • HP Photosmart C4780: Photosmart printer keeps going offline

    HP Photosmart C4780 randomly disconnects.  I connect the printer cable to my Macbook Air running OS X Mavericks. (It allows to print wirelessly, but I had so much trouble now 'online' I dropped and now just plug in when I need to print.) Printer will connect and print for months in a row, then all of a sudden he's going 'offline' and I can't do online. I restarted the laptop and printer but did not help.  Why he continue offline... and how I get it online? THX

    THX... printer works again.

  • Photosmart 6520 does not print wireless

    Hello
    Previously, the printer was very good in all aspects, including wireless printing. But now it will not print from an iPad iOS 8 or a computer laptop windows 8. It printed before the iPad even on. Same iOS software 8 - so I can confirm it wasn't the iOS update 8 that caused the problem. The same goes for the laptop - it long before print with it on the same operating system. On the iPad, it is not saved as an AirPrint printer and the laptop, he says he is "offline." I think the problem is, therefore, with the printer - if she says it is online and connected to our home WiFi (same as the iPad and the laptop is connected to) or iPad, or laptop can connect or register that it's there.
    You can only print wirelessly with the printer (without option of thread) so I had to do the tedious job of printing with Direct wireless. When I do this it's fine, but it takes a while and I could instead just print over WiFi at home.
    Any suggestions? I have already disconnected the printer and WiFi and then reconnected (set the password to new etc).
    Very grateful for any help. -Louisa

    Hello LouisaD,

    Welcome to the Forums of HP Support!

    I understand that recently you have not been able to print to the Photosmart 6520 an iPad or computer in Windows 8, but you can connect to wireless Direct the printer and print. I also agree that a problem is not present on the iPad or computer, but since it can print with direct wireless connection, I do not have a problem with the printer either.

    I linked these two documents: "Printer is off-line" Message appears on the computer and the printer will not print: Windows 8 & Printing Over a Wireless Network with AirPrint FAQ Apple (what happens if you see a "No AirPrint Printers Found" message on my device Apple?), because they deal with the basics and help determine if the network is originally a block.

    Let me know the results in detail the best possible, and we will discuss later in this if the problem is not resolved.

    See you soon,.

  • Photosmart HP 6520: HP Photosmart 6520 - error message when you try to use the apps

    I can't access is more apps on my Photosmart HP 6520.  I get the error message "error connection server - 1".

    I don't know if this problem just since I recently changed from a Windows PC on a Mac.

    I very rarely use the apps, so I don't know when it started.

    Everything else seems to work very well I would say.

    Can someone please tell me what could be the cause, or if there is something I can try to sort it out?

    I seem to be going round in circles, and I can't work on what is happening.

    Thanks for your help.

    Hey @TraceyMac,

    Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

    I understand that you are unable to use the pads (Print Apps) on your HP Photosmart 6520 e-all-in-one printer.  I want to help you with this.  A recent installation of printer would not affect your performance of platelets but no loss of connection or wireless Web services could be a factor.

    Note that to access the applications and their use from the front panel of your printer requires two ingredients to be successful: 1) Wi - Fi connection and 2). the ePrint feature (webservices are enabled).

    • Touch the wireless icon () on the front panel of your printer - is the printer connected to your wireless network?  (If not, run the wireless configuration wizard, select your network name/SSID and enter your password wireless reconnect).  If you are connected, proceed as explained below.
    • Tap the icon of webservices/ePrint () on the front panel of your printer.
    • If webservices are not enabled, press OK in order to enable them and allow the automatic updates of printers.
    • This will cause your printer to print an information document describing the characters before @hpeprint.com your printer (ePrint address).  This is known as the claim code.  As another way to use printing applications available for your printer, you can sign in to http://www.hpconnected.com to program applications printing to print and review all the content that ideally will reappear on the front of your printer.
    • From there, you can click the devices tab and use the claimcode to add your printer to the site and take advantage of the available applications, it.

    If these basic steps to respond to a resolution, please, try the following:

    When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices, and apps printing configuration.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

    Here's how:

    * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

    • Front panel of the printer, arrow down and select Tools
    • Select restore default

    Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

    If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

    • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
    • Click the network tab.
    • In the submenu on the left, click Networking.
    • Then click on the network (IP) address.
    • Click Manual DNS server.
    • DNS preferred as 8.8.8.8 manual entry
    • Auxiliary DNS server entry as 8.8.4.4
    • Click on apply to finalize this change.

    No none of the suggestions above restored the functionality you're looking for?  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

    Thanks for posting in the Forum from HP Support.  Have a great day!

  • Photosmart HP 6520 printer: hp photosmart 6520 cannot set print at 100% scale/size

    What CD jewel box impression label width and higth suddenly became smaller. It works perfectly until recently. Have uninstalled and reinstalled the printer and drivers, but I am unable to find how re set the scale to 100%. in this hp6520 Photosmart printer.

    Any help would be appreciated: very happy smiley:

    After watching your @dlddemonscreenshots, I see that you use the HPDD896C (HP Photosmart 6520 series), it is a driver not driver HP class.

    I suggest all first to remove this driver and add the printer again. In fact, I suggest to use the following steps to remove the printer from the device and printers and the driver from the properties of the server.

    1. in the folder "devices and printers".

    2. choose "print server properties.

    • Win XP - with no printer selected, click 'File' then 'server properties '.
    • Windows Vista - with no printer selected, press 'Alt' and then click 'file' then 'server properties '.
    • Windows 7/8, 8.1 and 10 - select any printer in the "Devices and printers" folder and click on "Print server properties" above.

    3. click on the "Drivers" tab at the top of the window "properties of the print server.

    4. choose the printer that you want to uninstall, and then click 'remove '.

    5. choose "Remove driver only.

    6. the next screen will give a warning, letting you know that the removal of the driver package will remove it from the system. Click 'Yes' to say are you sure you want to do.

    If documents are stuck in the spooler to print, you see an error, cancel all documents waiting in the print queue or try restart the spooler to print, and then try to delete the driver from 'Print server properties' again. If she will not always remove the sachet, restart the computer and the printer should correct this error "in use" and allow the driver to be removed.

    Once the driver is then deleted, open start > all programs > HP folder > folder printer > HP Setup and software (or the icon of the printer).  The installation screen and the software opens and you can click on connect a new printer.

    Once you have added the HP driver, try to print a label again and let me know the result. In addition, you may need to change ' borderless printing: Print with border ' borderless Print.

    Let me know how it goes.

  • Apps on photosmart 6520

    I have the photosmart 6520 and like the printer.  There is a major problem that I have with the disney app and the app promo.  There is no way to disable these applications.  I do not want as they print constantly.  Even when I run out of ink, these applications print, print, and print without interruption.  I feel that I became a poor person that I am constantly running to the store to buy ink.  I even considered going to the store to buy another printer and not a mark of HP because of all of the ink that is wasted by these applications.  What can be done to stop these applications?  My son and I spent hours trying to find ways to disable them.  I am at my wits end and I hope that I find help from the experts.

    Hello

    The best way to stop the applications would be to go the app on the front of the printer, and if it is scheduled you will have an option of settings at the bottom right. Click that and then highlight at the bottom of the list to stop automatic printing, push that, and it should take care of things. I know its not displayed on the first screen of options, then it can be easy to forget.

    The other option is if you have an application on the printer called to manage, you can go and it lists all of the applications on-demand printing, you can then press on and stop there, too.

  • HP photosmart 6520: communication error message - distorted impression

    I updated my computer and when I install my printer hp photosmart 6520 goodbut everything then when I go to print I get the following message.

    Unable to communicate with the computer

    The print job is not complete because the printer is unavailable or offline. Check your wireless connection or the cable and make sure the printer is powered on and ready.

    If you have installed this printer by IP address, you may need to update the IP address. Use the element to IP address update at the entrance to start for this printer menu.

    Click Help for additional support information.

    To cancel the print job, click Cancel.

    I am connected via a cable and you have never configured with an IP address. The printer will print on what I want, but it is all distorted and the colors are all off. Please can someone help me solve this problem.

    Thank you

    Hi @Jo_74,

    Welcome to the HP Forums!

    I see that you get an error of communication, with your printer HP Photosmart 6520, Windows 8.1. And I'm happy to help you!

    What happens when you print a test page from the printer control panel? Video: printing a Test Page. See you again distorted impression?

    You see error messages on the display of the printer?

    In the meantime, try the following steps:

    (You can skip step 6 If you want to, because it is not a network connection)

  • PhotoSmart 6520: unable to connect to the site w / wireless

    I recently had an unsolvable problem with my Photosmart 6520 involving his inabilaty to print photos.  It has now almost completely off.  I use it with my desktop (using WIN XP) and two other laptops in the House (the one with WIN 7, the other with 8)

    Last week, we noticed that it's no longer access wireless.  The two laptops showed that it among their devices, but he showed in offline mode.  After being unable to reset it online, I deleted the WIN phone 7 to to see if I could find him.  He is unable to do so.  The machine to WIN 8 had no better luck.

    I don't know if the two problems are related, and while I rarely print from the laptop, I'm worried that it may be symptomatic of a breakdown coming in the opposite direction.

    Earlier today, he gave a paper size mismatch message when I tried to run a normal report for the main tray.  I ran diagnostics on this topic and got to resume printing, but I see the smear of ink on the edges of a few leaves.

    The unit is a little less than two years.  Should I waive this subject, or is - this salvagable?

    Hello @PFR443,

    I understand that, as well as a print quality problem, you are also not able to print wirelessly with your all-in-one Photosmart HP 6520. Now, I previously working with you on the following thread: Photosmart 6520 refuses to print photos and had exhausted all efforts to solving the problems with you. In the end, I had to refer you to our queue of Technical Support for the hardware support that your product has met a hardware failure, from which it cannot recover from.

    Part of our troubleshooting was to run a semi Full Reset. We had done that on March 2, 2015. If you remember, this semi Full Reset resets all the settings of your printer. This includes wireless information. Therefore, the wireless feature will need to be reconfigured from scratch on your product. The printer should also be added to each computer that you use with to re-establish the wireless connection.

    If you still want to attempt to reconfigure and reinstall your printer wireless, I can provide you with these steps. But your product is defective. Therefore, things will continue to act on you until you get that fix the printer or replace it with another model.

    Please let me know if you want to continue troubleshooting wireless. I look forward to hear from you!

  • printer always goes offline

    I have a printer HP Photosmart C309A series (HPOA6324), which is regularly offline when I try to use it. I connected via a wireless network at two HP computers, both running Windows 7, 64 bit OS. I have the printer should still be available, but he's always going offline without telling me she. To get online I usually have to restore my wireless connection or restart my desktop computer.

    Hi Lydia,.

    Thanks for the reply!

    Because the printer seems to have a solid connection, I wonder if it is just a problem with the driver, especially since you mentioned these automatic updates. I suggest that go you into your devices and printers, remove the Photosmart C309a and then re-run the software (you can download it from here) to get the driver reinstalled.

    I would like to know how it goes for you!

  • problem printing photo 4 x 6 on Photosmart 6520

    I was able to print 4 x 6 photo after the Photosmart 6520 is installed on my test PC.

    However, when I tried to print the photo through the bac photo-selection of 4 x 6 size of my PC (Windows 7), photos only appeared in the middle of the landscape without worrying about 4 x 6 or the portrait page layout. I used 'PictureViewer and Windows Photo Viewer' to open the photo, and it made no difference.

    When you print are you sure in the preferences of the printer you have selected the same options as the programs you use? They must synchronize correctly so that the printer to process and coordinate tasks specific he gets.

    Also when you say that you were able to print successfully from the PC, but then had issues to other programs, what do you mean. How did you first that he was not the same in subsequent attempts? Have you used different programs (which was used first in this case)?

    I also recommend that try you another software, I usually have to Google Picasa as a good photo software looks a/setting/impressions and it's completely free.

    http://goo.GL/fGXV

    I would like to know how it goes!

  • PHOTOSMART 7520 GOING 'OFF LINE' IN ENERGY SAVING MODE

    My Photosmart 7520 is connected wireless to my HP Envy laptop m6 running Windows 8.  When turned on, it works.  I can send print jobs to the printer from my laptop and print.  But after the printer has been in this is the mode to save energy for a few minutes, the printer goes offline and I can't get this back online on the computer.  The error message on the computer, it's that the computer cannot communicate with the printer.  The only way to get it printed again is that I do, at the printer, release the mode 'sleep' and then turn it off and then new.  (Automatic shutdown is DISABLED as long as the printer on a wireless network).

    I had, during the last months of 2 1/2 a number of HP technicians has check the settings of the printer, the parameters of my laptop and HP even replaced the printer for me.  But I still have the problem.  Is that how the printer is supposed to work, is it a default in printers and is there a solution?

    OK, that's weird, it's a decent router.  Is its firmware updates?

    Have you set the static IP address in the printer or router?

  • Power cord Photosmart 6520

    I just moved and have already synced a myriad of cables for devices... However, only power cord is not clear, it is that of my printer Photosmart 6520. I think that I was expecting a typical feeder with an adapter AC inline (as for a laptop). But all I can find is a single cable with wall plug and a 2-socket plug that goes directly to the back of the printer. That sounds about right... ?

    Thank you...

    Hello

    Yes, HP Photosmart 6520 only uses a single cable from the wall jack to the printer, see the link below for the items shipped with printer.

    http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?objectID=c03423827&lang=en&cc=us&TaskID=101&prodSeriesId=5169039&prodTypeId=18972

  • Mail going offline

    I use an iMac and a relatively new Macbook Pro.  Both computers are set up the same and use the same network.  My Mail from Apple often goes offline on my Macbook Pro.  I have to turn off and then back on my wifi.  I also do when my internet (using Safari) freezes.  I have read several posts on this problem, but you have not seen a solution.  I posted about this earlier (impossible to find my post) and someone said it was a problem with my network.  Not sure why I have this problem on my Macbook Pro and not on my iMac, several air MacBook, iPad and iPhone.  Help, please.

    Thank you.

    Hi Brendan Frank,

    Thank you for using communities Support from Apple. From your post, I gathered that your e-mail account in the Mail application is taken offline and also, you have problems with Safari does not, but only on the MacBook Pro not the iMac. I want to check my email on multiple devices, so I can understand your concern. I'll be happy to help you with this. I found this support article happening on some information:

    If you cannot send or receive e-mail on your Mac.

    In particular, this section:

    If Mail indicates that your account appears to be offline
    Mail will say that your account appears to be offline due to a network problem.

    If you are connected to the Internet, but your account appears to be offline, your e-mail settings may not be correct. To view your current settings in Mail, choose Preferences from the mail menu, click accounts, and then select your e-mail account.
    OS X will automatically use account settings appropriate for many e-mail providers. You can use the search for Mail settings to display these settings, or receive the settings from your email provider. Then compare them to the settings that you see in Mail preferences.

    If your MacBook Pro has not been restarted recently, I recommend a reboot.

    If Safari is slow, unresponsive, which closes unexpectedly or has other issues, this article goes on some information for the Safari issue that you are experiencing as well.

    You can also test these two problems in safe mode to see if they occur. First of all, you need to add the email account in the Mail application.

    Try safe mode if your Mac does not end commissioning

    To return to your main user account after try safe mode, simply restart the Mac. To check if these problems are specific to the user or system-wide, you can always check this in another user account.

    How to test a question in another account on your Mac.

    Have a great day!

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