Photosmart 6520: Photosmart 6520 error loading paper

I can't print jpeg files. The sas to the printer that the tray is empty. It is not the case. I can print a MS Word document or make a copy OK and paper feeds correctly. The printer is on my network and communicating properly. It's not my computer print.  I tried all the solutions on the help pages and have run the downlod of Solver problem without success. Help please!

I'm starting to wonder if the printer itself is having a problem. Here's what we'll do.

On the printer, click web services icon that looks like a tablet with a phone beside her.

Click settings.

Click updates.

Click Find updates.

When the update is complete turn off and turn on the printer.

Try to print.

If you are still not able to print then the last thing to do are to perform a factory reset the printer. I'll send you some directions with how to do shortly on your printer.

If after doing the reset, you still have questions, then the next step would be to contact the HP support directly. You can do this by clicking on this link and fill in the form below.

I hope this helps and I hope you have a great day.

Tags: HP Printers

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