Photosmart 6520 stuck in mode 'sleep'

Brand new Photosmart 6520 goes into sleep mode and will not come out.  Touch screen is unresponsive, and power button will not raise or cut.  This option is to unplug.  ECO position allows not to turn off the mode 'sleep', allows only 5, 10 or 15 minutes waiting before entering 'sleep' mode.  Should I return this as being faulty?  Thanks for any help.

Hi, take a look at this threadfor a possible solution, posted by sabretooth04 in msg # 2.

Also make sure the 6520 plugs directly into a power outlet wall.

Tags: HP Printers

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