Photosmart 7280 - work with a mac and PC

We have Photosmart 7280 home for use with a PC (mine) and a Mac (my partner).

My partner was never able to operate wireless with his mac and did not have time to sit on the phone or online to make it work.  However, I installed it yesterday and got, it works on my PC (Dell Latitude C7280) with Vista Business wireless.  Everything was fine, until my partner needed to analyze something yesterday.  He plugged the USB as usual and scanned away successfully.  However, when I got then use again, the solution Center shows the printer as being disconnected.    I removed the usb cable, the printer stopped on and once again but nothing works.

I rang the helpline yesterday and was in a queue for 1 hour 4 minutes before I finally gave up.

How can I get the printer reconnected and how do I stop this happening again?

Lucy

PS - Note to HP - keep customers in a queue of 1 h 04 min with a message saying "we will soon connect you" is atrocious customer service.

Is the printer lost connectivity with your wireless-network address of the printer's IP has changed since you installed the SW on your Dell.

You use a wireless router - and what is it?

Can you access the printer's internal web page by accessing its IP address? You can find the IP address of the printer by printing the Network Configuration Page.

If you can access the web page of the printer, then unfortunately I think it's time to reinstall the SW. Once get you it working again, I would recommend setting the printer's IP address. On the C7280, you can do it from the front panel of the printer in the network menu.

BTW - what type of problem do you have to get the SW installed on the Mac?

Tags: HP Printers

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