Photosmart 7510: Errors of inconsistency of paper photosmart printer 7510

I am trying to print my 7510 by using custom paper sizes and get paper mismatch errors.  I use Word for Mac v. 14.4.8 on a Mac under OS X 10.10.2.  I went through all the tips in the HP support pages to try to fix this problem without success.  There is no firmware upgrades or updates of available driver I can find support/HP.  This error is more annoying.  I have not had this problem on my old printers I've foolishly got rid of upgrade to the all-in-one printer. Can you give me any help other than suggests to use the information on the support pages that did not work.  ! have created various paper formats customized in word to see if I could find a magical Assembly which will print and have had no success.  If someone cannot help me solve this problem, it will be the last HP printer that I buy.

Full of hope for some real help.

Hey @oldgt!

Thanks for getting back to me!

If you see only the media and the quality in the dialog box print, then that indicates that you are using the Apple Airprint drivers and not the pilot series Photosmart 7510.  If the printer does not have the correct drivers, it may not work properly from third-party programs such as Microsoft Word or Adobe Reader.

To remove and re-add the printer using its drivers:

  1. Click on the apple icon in the upper left corner of the Mac
  2. Click on System Preferences
  3. Click on printers and Scanners
  4. Select the printer and press the minus (-) signs below the list of printers
  5. After removing the printer, click the plus (+) sign below the list of printers
  6. Click "add another printer or a Scanner.
  7. In the add a printer window, select your printer
  8. In the drop-down list 'USE' make sure you only select the series Photosmart 7510 and NOT Airprint
  9. Add the printer and try to print again

If please, after back and let me know if this worked for you!

Tags: HP Printers

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