Photosmart 7520: cartridge printer problem

There are 5 locations of the cartridge in the printer, and I never had no problem with cartridges before that.  Four of the five slots hold what I describe as 'slim' cartridges - 3 color, black. The fifth housing contains a cartridge slightly wide, black - 564/XL with an icon that looks like a hexagon.  I put all the cartridges match to their icons. The combo or one package of 564/564XL I bought do not contain the black cartridge "slim."  Icon on it looks like the 'open doors' on a lift - in opposing arrows. 564/XL certainly does not fit the slot (position left-most). So while 4 out of the 5 was inserted and "snicked" well put, I get the message 'lack cartridge' and I get this - I am missing a cartridge! I'll go back to the store and ask for help, but what don't get me? I bought the combo packs before and got just what I needed.

Hi @JMA1961,

Welcome to the Forums of HP Support!

I understand that you did not correct black cartridge in the pack that you bought. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I understand how frustrating it must before you. To clarify, it depends on where you buy the combo pack, if she would have the black cartridge include. Please check the box for more details.

NOTE: Depends on the retail store, whether or not it would be included.

  • The cartridge that described you as "open doors on a lift" is the black photo cartridge, which has the symbol bowtie on him. This cartridge can only fit on the side of the extreme left of the printhead.
  • The cartridge on the right side is the main black cartridge that has the shape of a Pentagon on the subject.  This cartridge only fits on the far right of the print head.

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