Photosmart 7520: Photosmart 7520 has lost its wireless connection

Our photosmart 7520 used to print beautifully two laptops, but today it stopped printing at all and seems to have lost its connection to the internet.

I tried to remove it from my system preferences, to reset, and when I tried to add it, it was no longer on the list of available printers.

Hello @cornylouise!

Thanks for posting on the HP Forums!

I would be happy to provide you with assistance on the Photosmart 7520 and the problem of communication between 2 laptops.  If the printer is no longer being found by computers, then you can by looking at a slight problem of Wi - Fi.  The first thing I would suggest is the cycle of power cables to the printer and the router by unplugging the power for 20 seconds.  Once the devices back on then see if you can add the printer to laptop computers.

If you are unable to find the printer then I suggest to restore the default settings of network on the printer and it reconnect to the wireless network.

To restore the default settings of the network printer:

  1. To press the Wi - Fi icon at the top of the touch screen to printer
  2. Tap Settings
  3. Tap on restore default network settings and confirm

To run the Wireless Setup Wizard:

  1. Icon press the Wi - Fi at the top left of the screen touchscreen printer
  2. Tap Settings
  3. Press wireless configuration wizard
  4. Select your network
  5. Enter the password and confirm it
  6. Check if the computer can find the printer again

If please, after back and let me know how it goes!

Tags: HP Printers

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