Photosmart 7520: Photosmart 7520 Scan to Email problem

Similar Questions

• HP Photosmart 5524: scan to email problems

  I can not scan to e-mail (or access apps) of the printer itself. "Blue light" wifi is on, and I was able to print by sending documents by e-mail to the printer. Thus, the internet is certainly connected.

  I've used the scan to email successfully, but since I changed my internet provider I can't any longer.

  I'm working on a Mac OS (10.5.8) which is not supported by this printer (annoying that the Mac is not very old!)

  Any help much appreciated.

  Hello-

  Is there a way to solve this problem by removing the web services, reactivating it. This would however, you must obtain a new email address.

  You can also try to remove the app (scan to e-mail), and then reinstall it.

  Let me know if it works.

• Photosmart HP 7520: Scan to email does not work

  Hello

  For the last few days I am facing problems of scan to e-mail function. It gives me an error - "failed to connect to Web Services. "Confirm access to the internet and try again. I checked access to internet, is turned off and turned back on, but everything is fine, except that scanning to e-mail still does not work.

  I also tried the suggestion of manual entry of the DNS server in the DNS address configuration, but it does not work.

  Kindly help.

  Kind regards

  Alok

  Hello @alok7,

  Welcome to the HP community!

  I understand that you have a problem with scanning to E-mail app on e-all-in-one printer, HP Photosmart 7520. I'd love to help you with this.

  Here are the steps I suggest to try everything first:

  Network Power Reset:

  We'll leave the router and unplug the power cable (NOTE: do not reset the router.), and then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

  Restore the default settings of the network and reconnect:

  1. on the front panel of the printer, press your up wireless icon

  2. Select settings.

  3. Select restore default network settings.

  4 turn on your printer.

  5. once it is initialized to save, press the wireless icon again.

  6. Select settings.

  7. Select Wireless Assistant , and then follow the prompts to enter the details of your wireless network.

  8. try to activate the web services again.

  Configure a manual DNS for your printer:

  You mentioned that you have already tried defining a manual DNS for your printer, DNS that you used. If you have not already tried so, I suggest to use primary like DNS 8.8.8.8 and 8.8.4.4 as the secondary DNS.

  If your web services connected, even if scanning to email does not work, you may need to reset the web services on the device.

  NOTE: Reset web services clears the custom email ePrint you have configured on your printer. Please be aware that if you have a personalized email ePrint, after doing this, you will need to configure again and will not be able to use the same address.

  1. press the Web Services button on the front panel.
  2. tap on settings.
  3. pressremove web services"and confirm deletion.
  This will bring you to the homepage.
  4. press on the icon Web Services , once again on the printer and go through the installation process.

  5. once the web service has been activated again, try to configure your scan to E-mail

  Please reply to let me know if these measures have helped to solve your problem.

  Thanks for posting!

  

• Photosmart 7520: Scan to email

  Hello

  I created my adr e-mail on the printer and checked my email adr. the PIN code, which is sent to me HP

  But when I start the process by clicking (the printer), "Scan"--> "Scan to Email"--> Select the My Email account--> select the type of scan (video): the printer as it is unable to connect to the Web service?

  The printer is connected by WiFi and have good acess and is no problem scanning/printing from a PC or MAC - what to do?

  Concerning

  Brian

  Hi latifa.

  I understand that you have some problems using scanning to E-mail with the Photosmart 7520. She seems to have the installer without problem, but it indicates that you do not have access to Web Services.

  Try the procedure described here: Re: problems scanning Photosmart 6520. You don't have to worry about the title and mentioned printer, the steps will be the same.

  Can't wait to hear if this helped.

• Photosmart 7250: Scan to email does not work

  Hello

  all my printers apps work except scanning to e-mail, having connectivity problems. Can you help me please?

  Hey @Sönke,

  Welcome to the Forums of HP Support!

  I see that your 7520 Photosmart e-All-In-One Printer will not connect to the server when using the scan to email app. I can help you with that.

  To resolve this problem:

  1. On the printer, click web services icon that looks like a tablet with a phone beside her.
  2. Click settings.
  3. Click on delete Web Services.
  4. Click web services icon again.
  5. Click on accept and Yes.

  Please let me know what happens after you follow my instructions. If you are able to use the scan to e-mail, click on accept the Solution to help other users find this post. If you appreciate my help, please view it by clicking on the icon of the thumb. You will find two icons below this post.

• Photosmart 5520: Scan to email: server connection error 403 (with app and scan)

  I scanned to send several times than I can count, but a few days ago, I get nothing other than the error "connection server 403 error." I checked the forums and someone said to go into apps and download the application. It did not work. I rebooted and tried everything, which he expects. Yet, nothing. Is this error to do with something outside as the real servers HPs - or is this something internal that I can fix it? I went as far as I can without resetting to factory settings (which I am fearful because I recently had the country code has changed on this issue and do not want to return to the country of origin), someone has any suggestions other than what I've sifted through the forums already?

  Hey @fruitfly20,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I understand that you have some problems with the scan to E-mail on your Photosmart 5520. I can help with that.

  We can try I couldn't see you is to remove and enable web services. To do:

  1. On the printer, click web services icon that looks like a tablet with a phone beside her.
  2. Click settings.
  3. Click on delete Web Services.
  4. Click again on the Web Services.
  5. Click on accept and Yes.
  6. Try scanning to Email.

  I would like to know if it works. If it does please not then let me know and we can try something else. Even if it solves your problems, so please let other users of the forum know clicking on accept as Solution below my post.

  I hope this helps and I hope you have a nice day!

• HP ENVY 5530: Scan to email problem

  I have a problem of "scan to e-mail"

  Many worked yesterday, now it says "there was a problem connecting to the server.

  He sent me the code 'connect' e-mail - so a communication that happens...

  He repeats to me it is a problem of HP Server and forums keep instructing me to stop the 5530 WANT and reset the wireless hub - I did this 13 times already and he won't do something else that wasting time!

  I am able to print via Google Chrome Cloud Print, is not MY network problem, my printer connects every time my router wireless EA, no problem.

  For example, HP has a mail server problem, solutions?

  Printer model: HP ENVY 5530

  Hey @lgstorbay,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that you are unable to scan to email using your HP ENVY 5530 e-all-in-one printer.  I would like to work with you on this. I have some suggestions that could restore this functionality for you.

  When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here. In addition, you need to add your printer via Google Cloud Print, if you have completed this step. Click here for instructions.

  • Front panel of the printer, arrow down and select Tools
  • Select restore default

  Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

  If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

  Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• Photosmart 7520: Scan to email - server connection error

  Apologies for another post on this subject, I worked my way through the various fixes but none have worked.

  Scan to e-mail worked very well - we use it quite regularly. Then, about 3 or 4 weeks, we got our first message "error server connection." I'm not aware of nothing to bud in our home network, where we use the printer.

  A moden is connected to an Airport Extreme (82.1.132.1, DNS 194.168.4.100 IP / 194.168.8.100). The printer is connected wireless. We can print and I see that the printer is registered on the network.

  I tried:

  1 Manual IP and DNS: IP 10.0.1.249, DNS 8.8.8.8 / 8.8.4.4

  2. as stated above, but DNS changed to 194.168.4.100 / 194.168.8.100 - the same as AirPort Extreme

  3. automatic IP (10.0.1.7) but manual DNS (both variants above).

  After each change, I stop, wait and restart the printer.

  Printer series no TH417710CJ05YY

  Firmware ELM1CN1434BR

  Version of the firmware fix 20

  Country/region 31/1

  Any suggestions?

  Thatnks for taking the time to read this post.

  Hello

  My apologies for jumping.

  For HP to feature Web Services, firmware ELM1CN1607AR must be installed for the printer.

  Download and install the latest firmware below, then check for the difference:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5286642/swItemId/OJ-113641-5

  Kind regards

  Shlomi

• Photosmart 7510 scan to email does not send eMail

  I can scan a document to a file, go to my email, attach the scanned document and send it without problem. However, when I use the Document to e-mail functionality, email opens a window to the top on my desk with my properly included email sending and the attached scan as I expect. I insert the name of the recipient and click SEND, but the message is never sent. I'm puzzled.  What should I do?

  Thanks for providing this information comet64.

  You need to configure a local e-mail client, e.g. Microsoft Outlook, to be able to scan directly through the software.

  Set up an application email with Outlook.com.

  Here is an example of the settings of SMTP that you will need to configure Gmail.

  What are the SMTP in Gmail settings?

  I have provided a document to set up email for windows 8.1.

  How to perform a scan: Windows 8.

  I hope this helps.

  Thank you.

• Photosmart 5520: Photosmart 5520 scan to computer problems

  Scan of the computer decided not to work. I reloaded the drivers (including the latest HP - inkjet ink-SW-OSX - Mavericks_v12.34.44.dmg) without success. I tried to delete the printer and start again. The printer print wireless without a problem and I scan the computer successfully. The network connection is fine. When I went through the installation program, it tells me "a critical error has occurred. Please restart the application and try again". When I try to activate the scan to computer, I get a communication error "unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device. "even if there is a wireless communication between the desktop computer and printer.

  Any other suggestions? Is there a specific driver of El Capitan (OS 10.11)?

  Hi @AdrianCouani,

  I think we need to adopt a different approach and perform an uninstall more complete.

  I know that you have completed some of these steps already, but it is important that complete us the steps in the order presented.  Please follow the steps below and let me know the results of your efforts:

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some files described in the following steps may be found, if you can't find one of the files or folders on your computer, do not be alarmed.

   

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• Photosmart C5180 scanning and copy problem

  Scanning and copying service, computer and also the printer button produce entirely black (not empty) pages with lines vertical and horizontal of different shades of black.

  Uninstalled, reinstalled, used doctor scan, download software uptodate and the driver. What can I do else?

  Author: heborn

  Hello 11540.

  Try to reset the all-in-one (turn off and on again).

  Then try to copy using the control panel buttons, but open the scanner cover to see if the light is turn on. If this isn't the case, then I'm afraid this is a hardware failure and you will need the service unit.

  See you soon!

• Photosmart C7250 scans no longer - problems of Lion?

  I was able to scan with my C7250 on my MacBook Pro and my IMac.  I just upgraded to Lion on my IMac, but not on my MacBook Pro.  I can scan on the MacBook, but not on my IMac.  I can always print wireless but the computer does not see a scanner.  Any ideas?

  If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

  Go to Applications/Hewlett Packard / click Uninstall HP
  Click on continue
  Highlight your device in the left pane
  Hold down the Ctrl and Opt Cmd and click on uninstall< scrubber="">
  There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
  Click on continue and let it finish

  Restart your Mac

  Now reset the printing system:

  -Sys Prefs, Print & Fax
  -Right (control) click inside the box that lists your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• HP Officejet pro 8600 more scan-to-Email problems

  Having a printer above, connected to my network through a static IP address. Interruption of the connection some time after the firewall on the pritner ago was accidentally tunred on and corrected cela by restoring the defaults on the printer control panel. Restored the connection via the EWS cnda wireless printing now laptop, PC and mobile devices all via the wireless.

  It, scan to e-mail settings are exactly as they were before the occurrence of the problem with the firewall (when they worked very well), but now do not work - EWS fails when he tries to test the parameters of ASNA to electronic mail. I use the standard server outbound smtp and port 25 as advised by my electronic internet/mail provider, but nothing helped.

  When I try to activate ePrint, I get a similar message: "unable to connect to the server.

  Is there something that I need to reset or reconfigure the printer?

  Concerning

  RedRoscoe

  Hello RedRoscoe,
  
  I would like to see if I can help with the Officejet Pro 8600 Plus scan to E-mail and Web Services questions. I think that the issues can be addresses by two steps, I hope.

  About scanning to E-mail, you can be blocked by the two-step verification. What is the email client that you want to activate the printer for, MSN, Gmail, etc.?

  Issues of Web Services, try to apply a manual DNS 209.244.0.3 & 209.244.0.4 to the printer's manual I.P address.

  See you soon,.

• 7520 photosmart all-in-One: sudden problem connecting to web services

  I used my HP Photosmart 7520 years without problem scanning to e-mail. Now I get "Unable to connect to Web Services" error message. I also have a server connection error appear together try to print selections on the screen of the printer - such as the activities of crossword puzzles, sudoku and children.  How can I fix it.

  Hello

  From the Configuration menu, select Web Services Configuration.

  Select Delete Web Services and confirm any command prompt.

  Now re - open the Apps option and follow the steps to reactivate Web Services.

  Once you're done open the scanning to Email application and follow the steps to reactivate Web Services.

  Provide your own e-mail address, and then type the PIN Code received in your email address and try scanning.

  Kind regards

  Shlomi

• Photosmart HP 7520: Scan lost PC connection

  My HP Pavilion is connected to my 2.4 Ghz wireless network, as is my printer.  When you try a scan PC for my printer, I see the message "no computer."  This just started a few days ago. If I scan to email, it works fine. The printer, I reset the IP address and the password.  The computer prints to the printer via the wireless network. In addition, a laptop in another room remotely connects and prints well. I ran two times printing and scanning doctor.  Both times he concludes that the connection is good. Yet, no scanning of the printer.  The box in the toolbar at the bottom of the PC continues to say "Scan of the computer is currently unavailable.  From there I try enable and check the autostart box, but no change. I also downloaded the latest version of the software updated 12/15 no change. However, I found that if I use the HP Scan application on my PC now I have added to my office, it works very well (to the PC).  It's a little more "awkward", but it does the job. I'd rather eat the scan from the printer.  It was quicker and easier. Does anyone know why the printer is unable to 'see' the PC while it is connected to the network and all the functions the scanning started work on PC?

  Hi @Javaunoand welcome to the Forums of HP, as you know it is a good place to ask for assistance from members of the community! I'd love to help you with your Photosmart 7520. If I understand your description you can scan when you start scanning from the printer software, but when you try to scan from the front of the printer, the analysis did not make for a lack of connectivity.

  Be able to scan from the computer leads me to believe that the connectivity is not the root cause of the problem. However, I found something that might help.

  This document contains information on the possible causes of an interruption of the connection wireless, tips to avoid the question, tips to maintain a connection and troubleshooting to help you re-establish the connection Wireless on your printer; The printer keeps Wi-Fi connection.

  In addition to the solutions proposed in the document and you've probably already tried, please make sure that the printer is connected directly to a wall outlet, not a surge protector / power bar. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power

  In this document, you will see:

  QUESTION:

  Questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

  ↑ This is not limited to the Laserjet printers.

  It is also good if you already haven't, to be sure the printer firmware is up to date. This Firmware update improves and addresses the following issues:

  • Update the firmware of the modem FAX to avoid false failures FAX Test
  • Solves problems in networking that can cause the printer not responding
  • Improves the reliability of the cloud print
  • Improves the reliability of printing using HP ePrint and printable applications
  • Improves the reliability of the printer, automatic updates
  • Improves support for AirPrint™
  • Corrects the minor defects

  Update firmware to improve the functionality and performance.

  Disabling UPnP can be worth it too if the problem at this point. Follow the steps below to disable UPnP in the EWS printers,

  1 type the printers assigned to IP address in the Internet Explorer address bar. (you can get this report you would have printed everything by following the steps described in the document that I posted above)

  2. click on the network at the top tab

  3. Select the option of networking on the left

  4. click the UPnP option on the left

  5 Select the option 'Disable UPnP'

  6. click on 'apply '.

  And finally, I would like to disable IPv6 on the printer. This setting can sometimes cause problems. Follow the instructions below to disable IPv6

  • On the front panel of the printer, press the wireless icon, this is the second of the four icons on the top.
  • Navigate through the Wireless advanced settings menu and go to the IPv6
  • Disable IPv6

  Please let me know if that solves the problem, or if you need assistance. In fact, if this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. I'll look for a response on your part, thank you.