Photosmart 7520: Printer Wizard does not work on Windows 10

My PC has recently upgraded Windows 10.  I am now having a problem with the Printer Wizard.

Previously, I had the status display, the ink levels, scan document, check printer heads, etc.

Now all I get is a printer configuration screen that has 3 options

-connect a new printer,

-convert a USB printer wireless, and

-Add new software.

How can I get the correct printer assistant screen to run?

Thank you.

Hi @AJA3,

Thanks for joining the Forums of HP Support for a solution to your problem of HP printer Assistant.

I understand that you use a HP Photosmart 7520 e-all-in-one printer with a computer who has recently upgraded Windows 10 and now, when you click on the printer icon to open the HP printer Assistant you get the "connect a new printer"window. " I would like to help with that.

It is not that the HP printer Assistant does not work, but probably the printer probable network needs to be reinstalled.

I would like to start by uninstalling all software that was installed before the upgrade to Windows 10 relating to printers. Here is a support document which can help needed - uninstalling the software of the printer (Windows).

If you get prompted to restart the computer when uninstalling, go ahead and do the restart. If this isn't the case, restart the computer after the uninstall is complete.

Once the computer is ready, try to use the HP printer installation wizard for installation. This tool will find the most recent version of the printer software and installation help.

Please let me know if that solves the problem, or if you need assistance.

Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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