Photosmart 7850 will not print off my laptop

I have a HP Photosmart 7850. It worked fine on my old office. I use a Toshiba laptop now.

Twice I downloaded the Doc print from your site, and he sent a test print.... both worked.  However, I am still not able to print the laptop.

I plugged the USB, printer, etc. I tried to use the CD with installation /download, but every time it says "Installation on the computer that is running is one of the supported Microsoft operating systems."  I have Windows 8.

I need to print some important documents and get this operational printer.

Is there a driver or a full CD download - as I can install it without the CD?

Thanks for any help. (Toshiba is a "Satellite Pro C850 Series).

I'm sorry you have a problem printing from your laptop.

You get an error message when you try to print. Here is a link for the drivers and software. (A substitute for the CD).

http://support.HP.com/us-en/document/c03460648

If this does not solve your problem. You can download an alternative drivers. (Shane_R) has a great post on how to download.

http://h30434.www3.HP.com/T5/printer-all-in-one-software-drivers-e-g-Windows-8/How-to-assign-alternate-print-drivers-in-different-versions/TD-p/1957011

'"Click the WHITE STAR if you want to say thank YOU" '

Let me know if it helps.

Tags: HP Printers

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