Photosmart all-in-One b210a: Black is not printing

Hello world
I have a problem with my printer, a Photosmart all-in-One b210a, connected wireless to my network. The problem occurs when printing: it seems that the printer doesn't print anything that uses the color black or black color itself.
I tried to clean the print head and it only prints the other colors (one line). I tried also to change the ink cartridge, but nothing to do; I tried to align the cartridges aaaand it is said that the alignment is not (it only printed the blue lines) and everything in the Tools menu, but not reset the configuration.

I also tried to print 10 Windows and OS X (a color and a black and white document). The same result at a time when black and white document printing: not black.

Any ideas? Thank you.

Alexander.

Hi @AlexandrCerutti,

Welcome to the Forums of HP Support!

I understand you are having print quality problems on your HP Photosmart Wireless e-All-in-one printer - B210a

Printer. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

Looks like you did most of the resolution of the problems already. The print head is probably clogged or will need to be replaced.

NOTE: I would be cleaning several times to try to resolve the problem with the print head.

Please confirm that you have tried the steps in this guide: HP Photosmart Plus B210 printer - color or black ink printing not.

If the problem persists, the print head should be cleaned.

Check the status of print head warranty:
If you have a faulty cartridge or print head, it might be under warranty. To check the warranty on your ink supplies, go to tohp.com/go/learnaboutsupplies, select your country/region, and then review the information of limited warranty for your supplies.

Printhead replacement games are available from HP customer or authorized service providers assistance.
ATTENTION: Wait until you have a new available print head Assembly before you remove the ink cartridges. Do not leave the ink cartridges out of the printer longer than 30 minutes. Can result in damage to the printer and ink cartridges.

If the printer is out of warranty, you can try the procedure in the video below. Please use at your own discretion.

Video: Manually clean the print head on the HP Officejet 6500 printer

Tags: HP Printers

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