Photosmart all-in-one d110a: installation of printer problems

I bought a new Dell Inspiron 3250.  When I try to install the drivers, I get the following message:

This PC has USB3.0.  Could it be the cause?  Is this other thing?

Thank you.  It worked perfectly.   Your help is appreciated.

Tags: HP Printers

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    Hey @SandyTP1,

    Welcome to the Forums of HP Support!

    I see that printer e-all-in-one D110a Photosmart will not print an alignment page or align. I can help you with that.

    To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve problems of alignment with your printer.

    If after the above, that you are unable to align, the printer must be replaced. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

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    Hey @Clark_Stillman,

    I understand that when you print from your Windows 8.1 computer to your HP Photosmart e-all-in-one printer D110a print jobs are coming in white. I would like to help you today with this printing problem. When you print from your computer, some files are sent to your printer as "image" files If your printer 'think' it prints an image, color ink may be used to enrich or to 'do' the dark. This can be misleading because your machine can really be confronted a black ink, problem of print, but you may think that your machine works great as always black appears in print. While in reality, it's just the ink to mix color to black. Therefore, at the beginning troubleshooting I'll have print you a standalone report diagnosis on the quality of your printer. This report will help us determine if this printing of the blank page problem is caused by your printers ink system or your computer. Can I please you follow the steps below.

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    Please reply to this message with the result of your troubleshooting. You can also click thethumbs up' ' icon below to say "thanks for the help!" I look forward to hear from you!

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    You know, even if the printer prints fine on a computer, I can't help but feel that the question has something to do with the printer itself. Let me explain; I wonder if when you print from a computer so the settings are grayscale, so 3 colors would be coming together to create a composite black.

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    Hi @mikealpha,

    Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.

    HP printers - uninstalling the software of the printer (Windows)

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    If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

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  • My 7250 Photosmart all-in-one, will not be printed. He keeps asking to replace the blue ink cartridge lite.

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    jason_h wrote:
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    jason_h wrote:
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    Welcome to the HP Forums.

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