Photosmart C4280 scanner function does not scan

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  I tried ALL the solutions proposed on the HP Web page without success.

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  The print function still works.  Only scans from the glass or the charger no longer works.

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  Hi Norman,

  Have you tried to update the driver for the printer?

  Otherwise, you can download the latest driver for the printer to Windows 7 from HP website and check if it solves the problem:

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&product=3645097

  For troubleshooting, follow the steps in the link

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/not-able-to-scan-on-my-HP-OfficeJet-j4550-all-in/24fdaab7-804F-E011-8dfc-68b599b31bf5

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• does not scan the whole page, only the column

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  Regardless of where to send... Word, Mail, photos... all I get is about 3 inches of column of the entire page.

  What can I do to remedy this?

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  ettore1

  Hello
   
  
  1. what happens when you try to scan?
  2. did you scanner worked successfully before?
  3. have you installed all necessary drivers?
   
  Make sure that you have installed all the drivers from the link below. Also check with Samsung support, if there are any faulty hardware component in the device.
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  Use your computer to print, scan, fax
  http://www.Microsoft.com/windowsxp/using/Setup/hwandprograms/printfaxscan.mspx
   
   
  I hope this helps.

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  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
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  Follow the attached document for your Officejet 6500 printer model.

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  4 restart the computer
  
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