PhotoSmart C4385 says color cartridge error message is not compatible, but it worked before

My PhotoSmart C4385 gives me incorrect error messages.  The most recent one is the "color cartridge is incompatible", but it worked before.

Hello NancyofMarylandand welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have problems with ink.  I would like to help.

I suggest to remove the cartridges and perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

"I also recommend the continuation of the procedure described in this paper on a ' cartridge Incompatible ' or 'print cartridge is missing, improperly installed, or not intended for your device' Message appears on the computer.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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