Photosmart C4580 - fatal error during installation

Today I received my AIO printer and expected (based on all the reviews on the product), it is an easy install and Setup.  NOT THE CASE! I'm going out of my mind and got NO help from HP Technical Support on this issue, even after 2 sessions online and a phone session.  I know it's a DLL problem and a tech tried to tell me it was my installation CD and he would send me a new.

I get about 20% of the way through the installation of the software (with CD and download) and get a 'fatal error' message that says this:

I tried to uninstall, stop, and then reinstall the two albums and a download and get to every time the same exact error message.  Can someone please PLEASE help?

Message edited by juliedm66 on 30/12/2008 15:49
Message edited by juliedm66 on 30/12/2008 15:52

Waiting for an answer here, I decided to look for other threads and found an answer that worked by Andreas Rosenberg... As soon as I registered the dll mentioned below, I was able to install the software.  I just wanted to post here for other people who might have the same problem can have an answer that might work for them too!

July 9, 2008 15:39:35 GMT unassigned
The reason for the mentioned error is a missing or invalid to Atlant record. DLL.

1.) check if ATL. DLL exists in the WINDOWS\SYSTEM32 directory. If it is missing, you must get it.

2.) register the ATL DLL with: "start |" Run"and type"regsvr32 C:\WINDOWS\system32\atl.dll ".

Try to install the printer software again.

Tags: HP Printers

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