Photosmart C4780 "cannot find the wireless router.

OK so apparently I'm not as tech savvy as I like to think of myself. I just got a used C4780 and spent 12 hours trying to figure how to set up so that I can print wireless. I had zero luck with that.

I read that the WPS connection method is more easy then I tried that first. After a few failed attempts, I tried to download the software for Windows 8 (as the disc that comes with it only goes to to Windows 7). I got the same error message 4 times (something Microsoft Visual C++ Runtime error), so I then tried the method of the PIN code. After several settings (with the help of my brother on the phone, so I don't really remember what I did unfortunately) just as many failures to connect and I gave up this process.  I printed the 'Network Configuration' Page and the 'wireless network Test report", but I don't have much of a clue as to what it now means. I don't understand what I am doing wrong or what I could do different. The thing that really stumps me, is that the test report said that the printer can't find my router, but at the bottom of the Configuration Page, it lists my wireless network...

USEFUL/IMPORTANT INFO:

-HP Photosmart C4780

-Lenovo all-in-One 8.1 Windows 64 bit

-router made by ARRIS and provided by my ISP (CableONE)

-J' installed all the updates that are available for Windows

-J' restarted the printer, computer, router AND several times

-my wireless router is in another room, but not more than perhaps 20 feet away

Side note: I have also a mini iPad... just throw it out there in case it might be a better tool to put up with... If you need to know something more to help me let me know! Thank you for cause in advance that I'm going stir crazy trying to figure this!

JanessaMarie92 wrote:
I went on the website of my ISP and discovered that I can't get a new router because of this little note...

"Cable telephone Service is supported only on Arris modems rented your office of a cable or bought by http://yourbroadbandstore.com/solutions/cableone/."

Copy + paste directly from their Web site.

It's OK... you're using their product.  they can always put the Bridge mode.  Call them and tell them that you want to use your OWN router and they put it in Bridge mode.

EDIT - Bridge mode just turns off the router part and use it as a modem only.

Tags: HP Printers

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