Photosmart C4780: Ink cartridges does not

I have a Photosmart C4780 printer which I am putting in place. It is connected and 'impression', even if nothing appears.  When I try to print the alignment page that nothing comes up except for 2 tiny small black lines the top of the page. Makes me think that the ink cartridges are not defective. When I tried to print the alignment page, looks like it's something printing, but nothing is there.  I tried troubleshooting and turn the printer off and on again to redo the alignment exercise. Someone at - it advice?

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Hi there, how old are the supplies you use? I'll assume that you have checked that the ink levels from the Panel before or through the printer software and its showing that there is little ink in the cartridges.  If the printer has been lying idle for awhile with the inserted cartridges they can become crust around the nozzles. You mention that you have tried troubleshooting, you run the automated tool to clean the cartridges? I included here a link to the document to support troubleshooting for print quality problems. Scroll down to step 6 of Solution 6 (just below the images in the print quality report) and follow the steps there. If this does not work, proceed to step 7 which explains how to clean the surface of the nozzle of the cartridges.

I hope that this information helps to get the problem solved.

Best

Tags: HP Printers

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