Photosmart C4780 wireless installation under 10.6
Well, I have a Photosmart C4780 printer, and I try to get connected to the network. I need to connect it wirelessly because that cable of three feet it came with just do not cut it.
I have no idea how to connect it. I see nothing on the networks in the software of the printer, and the printer itself menus are cryptic and buggy.
Any statement of Mac, I can find is for older versions using the real HP software. From what I understand, if I'm on Snow Leopard, I'll use drivers and the software I already have. The sole instructions of Snow Leopard I can find hidden only setting via the USB port.
Help would be greatly appreciated! Thank you.
Download the latest version of the software HP here
Run the program and first have the USB cable connected to the printer, you will come to a point in the configuration where you will be asked if you want to configure the wireless printer. Confirm the configuration wireless and just the follow through. You will need to know your wireless network security settings and benefit that your Mac is on the wireless network that you want to use with the printer. It's pretty simple.
Tags: HP Printers
I, like some others I've seen messages on, will have exactly the same problem with my HP Photosmart C4780 of wireless connection to my MacBook. I just bought this printer a couple of days with a new iMac (which I have not yet unpacked, yet). I decided to see if I could go ahead and get the printer works with my Macbook. Here is a breakdown of the specs, measures and tests.
1 MacBook OS X 10.5.8 (Leopard) running.
2. software is installed.
3. to set up a wireless connection, the "Device unavailable" error appears in a dialog box. This is the same error that others have had. He continues with... "The network configuration has been correctly transferred to the device. However, to continue the configuration of the device in the network, your Mac must have access to the device... ».
4. I can load the page HTTP for my router (a Qwest Actiontec M1000) and see the IP address of the printer.
5. I can successfully ping the the IP address Mac printers.
6. I cannot correctly load the HTTP page to the printer via the IP address and the view that it is different pages. I can even change some of the settings, however, apparently never really complete updates.
7. After talking with HP support for more than 90 minutes (after waiting on hold for nearly 45 minutes, not a joke), we arrived at the conclusion that the modem/router must be the cause of the problem. So, I was told to contact Qwest to get help. Furthermore, technical support had me through many of the same steps I've seen on other items (for example, reset the printing system, uninstalling and reinstalling the software, reset my router, etc.).
8 next, before calling Qwest, I decided to see if I could get the printer runs on Windows. Under WinXP SP2 on a platform completely separate (but), I was able to install the software correctly and successfully a wireless connection to the printer. I rebooted the machine Windows several times and disconnected the power to the printer just to make the connection is when it was re-powered and rebooted. And Yes, everything works perfectly on the Windows machine. It tells me there is nothing wrong with the router (with a possible exception, which I will speak in a moment).
9. given that the installation worked in the windows box, I decided to call HP. This time I isn't that hold it for about 20 min. I told them what the results were in the Windows world, and we proceeded to work on this issue with the Mac for about an hour. We have made some of the same things, as for the first phone call, in addition to a few other checks. It simply seems that software on Mac just cannot see the printer, which means that the HP software will be unable to see it as well. It's very weird because I can still ping and also set up its Web page (on the Mac and Windows machines). Now technology seems to think that this is a problem with Mac OS because it certainly works with a different OS with the same router. I'm leaning toward the same conclusion as well.
10. now for the question of the possible router I mentioned earlier. I saw in another post where someone says hello. Something the Actiontec only modems no routing of packets used by Hello. I have absolutely no idea what the Hello devil is. I tried to do a little research on this and am still confused as to what it is and what it does. However, if Hello is something specific to the Mac and has nothing to do with the router itself, then it seems to me that the router had no knowledge of Hello (and certainly would not care). Therefore, the ability of routers delivers packages for different platforms should not be affected by this Hello thing. However, this does not mean the packets are not getting lost once they arrive at the Mac because of Hello (again, not knowing what it is). Now if that's the case, then it seems to me that the problem would be with the Mac (in conjunction with this thing Hello), not the router.
11. other positions reported this same problem wireless with this same printer using OS X 10.6 (Snow Leopard). If this is true, then when I finally unpack my new iMac, I expect to have the same problem... we'll see when I am near to it. If he did not have this same problem, so maybe there is hope if I upgrade my MacBook to Snow Leopard.
If anyone has any other light to this problem, please let me know what might be the underlying issue, and how can I fix this (if someone already has). Thank you.
Finally, problem solved! Here is the solution, if someone else is facing a similar problem.
Since I found the IP address of the printer on the Web page of my router, I went in "Print and Fax" system preferences. From there, I clicked on the sign "+" to add a printer. Nothing appears in the default tab. So, I went to the IP tab. From there, I selected the Protocol for the "HP Jetdirect - Socket". In the address field, I entered the IP address of the printer. After a few moments, the printer was found and the field "Print using" is automatically filled with the print driver. I clicked on "Add", and low and here's the printer now appears in my list of printers.
The second representative of HP I was working with me had to go through this same series of steps with one exception. Never, we put the Protocol field. He was left as default "Line Printer Daemon - LPD". When this was done, nothing ever appeared. So, I think that the trick was to change the field Protocol, as shown here.
I hope this helps those who have a similar problem. Good luck.
I spent two hours through the simplistic menu of the printer, only to print copies of the Configuration Page of HP network and Test wireless network without success reports. I think I made all the necessary steps... such as the restoration's default network.
"Your HP printer cannot find your wireless router. Check that your wireless router is powered. Make sure that your network printer HP (SSID) name exactly matches the network name (SSID) wireless routher yout. If they do not exactly match, run the installation of the wireless network to set up your HP printer.
Well, I have entered my IP address of the router as the url of the browser and connected to my cable account, but was not able to change the SSID.
I also looked at the Youtube page help HP and on discussion forums and tried to use the suggestions.
One who seems to be similar to my situation is this:
I, too, can't find "the HP network configuration.
I also downloaded the Printer Driver HP Patch for my OS.
At this point, I'm not sure that I can do. The other suggestion on this page was to find a friend with a PC. I phone my mother on-site, running Windows 10. I also downloaded its respective driver. I don't know what I should do next. Any help would be appreciated.
I have a D-Link router, and I can provide additional information, such as IP, WiFi SSID, pine, etc., if necessary.
You need to press on you first, WPS option on the printer.
Please, try this and let me know how it goes:
- On the printer control panel, press the button next to Scan, and then press the button next to the Wireless Menu.
My family and I recently moved and while moving, something inevitably get lost or left for account. I am fighting to get this printer and will so I don't have to bother people at the front desk at school to print my documents for me. I have lost/misplaced both the HP Photosmart C4780 printer software disk and the USB cable. I have no idea where these things are and have not found them within two months, we've been in the new House.
I solved the issue of the loss of the installation disk by downloading it from the HP site. My problem is now getting beyond the USB connection and get the currently installed software. Because I run on a MacBook Pro, it always tells me that I need the USB key to continue the installation. I'm on a Verizon Wireless router, and I even tried to find the printer on my wireless network with no luck.
It's the type of cable you will need (ignore the color of the cable, the ends are the important part).
Have a new router is not a problem, but remember the SSID and password wireless exactly, otherwise it will not work (if you decide to try Method 1). It's a bit like "trick" your printer into thinking that your new router is your old a long enough to configure the network settings for the new (desired).
The basics - old iMac dual core, new Macbook (both with Snow Lepoard 10.6.1,) relatively new Airport Extreme, new printer 'Wireless' Photosmart C4780.
Installation/set up progresses to a point, then I get the message "network unavailable. The selected WiFi network is not in range of the aircraft. "The 'device' the C4780 sits 3 feet between the router and showing the strength of the signal higher of all networks in the region. [BTW - the new Macbook would work wireless from time to time until people e-mail tech support HP's suggestion, I have made an adjustment to the configuration of the router. Now it works again even if the router settings are returned to their default value. When you attempt to print wireless from a computer, the printer says it is offline. I talked to Apple support and they advise that if I can get the IP number of the HP printer, I should be able to configure the printers to work. HP technical support 'Chat', explains the IP number is assigned by the router. I've given up o HP Webcam live tech support after being on hold for over a half hour, twice. HP support 'Chat' is almost exclusively oriented Windows and they send me to technical support of HP "e-mail", which sends an email per day reiterating I already took action. Sorry for the rant, but this forum is my last hope. Can someone help me? What can I do to get this working?
Have you deleted and added the printer in the print queue? Let's try it:
-Sys Prefs, Print & Fax
-Select the printer in question and click the sign less down the list
-Select the sign and add it again.
If this does not work, do the same thing, only instead of the second stage, right (control), click the box of the print queue and select Reset Printing System.
I tried to implement the Photosmart C4780 to print on a wireless network. I have a pc running Windows XP SP2. When I go through the process of configuring the network device it seems to pass a number of steps with no problems before you throw the following: "the printer attempted to join the network but does not receive any data. This may be caused by MAC address, filtering... "I checked the router settings, router is a Netgear Wgr614 and MAC address filtering is turned off. I have a number of other devices connected to the network and all have very well connected without tinkering with the configuration of the router.
When I run a wireless network test, she spends the first 5 criteria (Wirless on, working wireless, found network name, security, printer settings in line with the wireless router settings) before failing on the 6 criteria (filtering on).
Have completed using the USB connection and which works very well but I would like to run without thread if poss.
Thank you for your help. Neil
It's fixed now, everything worked Ok once I changed the WEP authentication type router "Shared key" setting to "open system".
Re-installed from the factory settings on HP Pavilion Notebook (9 hours on & off w / technical support)... 2nd time because the drive is not able to load the software for HP Photosmart C4780. Disk is for Windows XP & Vista and when I go to HP Software Drivers it says 54 hours of download time! Don't want to go through this all night too! Any ideas? Printer is 77 days out of warranty
PS of course... Not very computer savvy
Follow the instructions in the resolved Yes PrintDoc problem! Thank you
We got a new Verizon FiOS router through an upgrade and now have the new network name and password WEP. I use MAC OS X 10.10 (Yosemite) and does not know how I can change settings of the printer wireless to match the new router information. I tried to uninstall and reinstall the printer on my computer, even re-installed the software, but nowhere he gave me the opportunity to enter into new free wi - fi connection settings. Any ideas?
And the FiOS router does not support WPS, so I can't use it, unfortunately. Thank you!
There is! If it already has the software installed on your mac, connect the printer using a USB cable and open the HP folder, inside the Applications folder. In the HP folder, find ad open peripheral utility then the HP installation wizard. Run the wizard and choose the option to Setup wireless via USB.
If she didn't already have the software installed, use the following link to install the software, plug the announcement of cable USB Setup will guide you right to the installation wizard.
Once the software has set up the printer to the wireless network, simply add the printer to your 10.10
My problem is compliacted.
First of all, I can't get my printer wireless using HP Software Setup, I get this annoying error message:
Your computer is unable to communicate with your printer at 192.168.1.101. This can be the result of firewall software. If you use firewall software, make sure that the 427 UDP port is unlocked for the incoming and outgoing traffic.
Your PC cannot communicate with your printer at address 192.168.1.101. Check all cable connections. Make sure the printer and the PC and the router are powered on and connected to the network.
I have no firewall software, the Windows Firewall is completely off.
But sometimes (not always) my HP printer must be connected using Wi - Fi Protected Setup push button, then disconnects.
I installed the latest version of my HP printer software and driver.
I reinstalled software HP several times.
I can't access page interal printer by opening http://192.168.1.101
I use the router Linksys and Windows 7.
Is there something I'm doing in the router?
Thank you very much
I replaced the router and my problem was solved, I suppose that there was a problem in the router.
Thanks a lot for help.
I searched this forum and tried to solve my problem, but none of the elaborate suggestions.
I have a Photosmart C4780 and am under OSX10.8
Recently, our internet provider changed our wireless router and our SSID. As a result, the printer that is connected to the original network and properly functioning has stopped working. I tried to connect the printer to the new network, but failed. He said now that the printer is connected to the hp network (something) and I can't change it for the new SSID.
Could you please tell me what to do? I have installed the software mentioned in the HP website, plugged the USB cable into the printer to try to set it up, but it says that the printer cannot find any existing network (although I'm next to the printer and connected to the intended network wireless)
Fact a little kind of hard-reset on the printer can be a good strategy? How can he do?
Thanks in advance
PS: The printer works correctly when printing via USB
PS2: It is not an option to return the SSID of the router to the previous
You say "I have installed the software mentioned in the HP website", but there is no software for the compatible with 10.8 c4780. Mountain V10.8 OS X Lion: installing and using the printer on a Mac with the Mountain Lion.
As you know, this printer has not a wizard wireless version in the front panel instead us would typically connect the USB cable from the printer to the computer and run the installation wizard.
Because you have 10.8 on Mac, and it there is no full feature software and drivers, you won't be the configuration wizard, to configure the printer. You may be wondering now, well how can I set up then? Good question, we will restore the default network printers and the printer will have its own IP address designed for whats called an Ad-Hoc connection (wireless router). We will put the computer on the network printer and then print a report to get the printers IP address. At this point, we can access the built-in web server (EWS) and run the wireless from there. Once the printer on the network with the router, we can put the computer on the network and vuala that the printer and the computer will be on your network.
To restore the default network settings - since you have done this before I guess you know how, but for others who can see the message, here are the steps
- Press the wireless button
- Select wireless settings
- Scroll and select default network. Press Yes to recognize
- The radio turns off (the blue LED turns off). You may need to press the wireless button to turn on wireless
Put the computer on the network printer (temporary)
1. click on the symbol of the airport on the upper left side of the screen Mac
2. choose the network looking compared to the printer (we could say a variant of the name of your printer or HP setup) - it may take a few minutes to make it appear
Print the wireless network test - wait a few minutes to make sure the computer have established an ad hoc connection, otherwise the report will not have an IP address
- Press the Scan button (it also the wireless menu button)
- Select wireless settings
- Testing wireless access, then select.
The wireless network Test prints, search and note the IP address.
Open a browser (Safari) and enter the IP address in the URL (address bar).
Click on the network, on the left tab, click on wireless or 802.11.
At this point, we are looking at fore 'start the wizard' should be on the right side.
As soon as we will have to set up the printer to your network, you can put your computer on your own network.
Now you can add the printer in system preferences and print
Please let me know if that fixes the problem, thanks.
My router is a Netgear WNDR3700v3 with firmware version V184.108.40.206_1.0.17. I can get internet to work on my HP pavilion dv7 with windows 7 64 bit, my smart sony TV, my xbox 360 and a phone that I connect to my wireless router. The second, I configured my HP Photosmart C4780 wireless router I lose internet on all devices. I can connect to the router again but can't get out to the internet. What would be the printer could prevent me from accessing internet?
We will set an IP address of the printer:
-Print a the front of the printer Network Setup Page. Note the IP address of the printer.
-Enter the IP address in a browser to reveal the internal settings of the printer.
-Choose the network tab, then wireless along the left side, then on the IPv4 tab.
-On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
-Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
-Enter the IP of your router (on the Page of the Network Config) for the gateway.
-Enter for the first DNS 220.127.116.11 and 18.104.22.168 for second DNS.
-Click 'apply '.
Now, stop the router and printer, start the router, wait, and then start printing.
After that, you will have to redo 'Add printer' using the new IP address.
I recently bought a new printer Photosmart C4780 wireless. It works fine via USB, but I seem to have problems when I try to set up with my router.
Here's what happens:
First of all, I run the Setup on the CD supplied with the printer (while connected wireless to my network). I am going through the different steps and after Setup finds my network settings to give to the printer. After that, the Setup program tries to find the printer on the network. It goes very well for about 4 or 5 seconds while the printer connects to my wireless... but then, once the printer connects, my computer disconnects causing an error Setup can not communicate with the printer because I'm not connected to a network.
What is going on?
If anyone can solve this problem for me, that would be amazing and be a great help!
I'm sorry to say this but there are problems between SMC routers and HP printers.
Search this forum MUCH info on the subject.
My problem began simply with your printer, a HP Photosmart C4780, who has always had a wireless connection and would not print. Initially, the checked network connection fine control panel of the printer. I ran a Microsoft printer troubleshooting, which found a block in line print and authorized. The first test page print, but did print the "internal test page. I did not understand what it meant, so I looked for help on the HP site.
I ran the HP print and Scan Doctorand he suggested I have reinstall the driver. I have downloaded and saved the current HP (PS_AIO_06_C4700_USW_Full_Win_enu_140_175.exe) and then uninstalled the existing driver. When I tried to install a new, a window pops up saying "the system cannot find the file specified," with only a single box for click that simply says "OK". The installation went through 'examining installation options', after entering "check updates, download updates, install updates" and then it was all in "audit system", who jumped out of the window "file not found" upwards, and when I clicked 'OK', the installation window as well as the error message box simply disappeared. Which I suppose is the path to the file is under the window, but it didn't fit so he showed not the end. What I read was "C:\Users\... \Local\Temp\7zS588E\Setup\.\Setup\hpzpnp40...»
I found a topic on the same printer model for the same problem in the forum, which offered this hotfix:
You must first complete a level 3 of the software uninstallation. I've included the steps below to do this.
1. press the Windows key and the letter R
2. type %temp%, and then click OK
3. open the 7z folder (a more recent if there are multiples)
4 open the util folder
5 open the folder of the ccc
6. double-click on the Uninstall_L3
Once you have completed the Uninstall_L3, delete all of the items listed in the temp folder. Note, you will not be able to remove all the elements, please ignore those that do not. Then please empty the trash and perform a clean boot. I've included the document «How to perform a boot in Windows» If your computer does not request it, restart your computer.
Once your computer is back, you must reinstall the printer software. You can do this either by using the Setup CD, or by downloading the software.
I did what was suggested, until he got to the point where it says it was the case recommend not removing any more items if I had intended on using the HP Officejet printer (Yes, I have a second HP printer connected to the network) anytime in the future. Not really understand how it all works, I decided to stop what I was doing, so unfortunately it has not solved my problem.
Do I need to uninstall both printers HP before I can reinstall a? And if I do that, is there a reason that I wouldn't be able to reinstall the two printers? Looks like I'm asking trouble. Bottom line... I can not install the driver.
I tried to install the full versions and the driver base and still get the same result.
I have a HP Pavilion dv6 - 3100t for computer laptop, running Windows 7 Edition Premium, version 6.1.7601 family service pack 1 64-bit. I have not installed new hardware or software. This printer has always had a wireless connection. The router I'm using is a Netgear 54Mbps WGR614 v6 (provided by my cable company) and the network includes not only my laptop and the Photosmart printer, but also desktop ASUS, HP printer, an Officejet 6300 series (used only for printing graphics and photos via a wired to the router) and a chip on Vizio TV. I use Norton 360 first Edition and disabled the antivirus auto-protect when I downloaded and tried to install the driver.
Help, please! And thanks in advance for your time and your attention.
Oh, Jamieson, it worked! I can print again! A massive amount of thanks and congratulations to you.
I couldn't believe it when he actually passed the point where it normally would stop the installation, but then almost at the end, upward jumped «Fatal error during installation» My excitement sank into a depression. He said while the installation was not successful and he needed to collect information in order to diagnose the fault. I looked at what has been collected, and it was more or less gobblety-* beep * for me. There was a code of 19714722 error condition, if that means anything.
Then he placed on my desk, the "Error of Installation HP - Windows 7.hta" file and instructed me to do away with the current window, restart, and then open the file and move forward with these guidelines. I did and he basically had me to restart the computer once again, and then turn the printer off, unplug the printer, then unplug the router, wait 30 seconds and then plug the TAA - DAA and back in, I'm back in the business of printing.
Thank you very much for your time and patience.
All the best to you and yours!
My Photosmart C4780 worked just well, wireless, and now I can't print unless I connect it to my laptop or desktop via the usb cord. I'm under that Mac OSX 10.9 with the Mavricks downloaded on both computers. I was able to print from my Mac Mini, iPhone, iPad and MacBook Air all without problem, but now my WiFi network Test report said that I do not see "Network name (SSID found)". The Configuration Page of my status Netowrk said HP network is Offline and my Active connection Type is None, but I can see my network under number of 802.11 networks discovered. I think I just need to connect or reconnect the printer to the network but I can't find how to do this anywhere on the help site. Can someone tell me how to connect my printer to my network now? When I first installed it on the network, I had no 10.9 OSX with Mavricks so the installation CD works perfectly, but it does not work either. One last thing, when I try to use the screen on the printer and go through the WIFI Protected Setup the two push button and PIN fails. HELP PLEASE...
I'm sorry to hear that you are having problems connecting to your wireless printer.
I have included a document with steps on how to change the printer to a USB connection to a wireless connection. It has a paragraph for Mac OS X Lion mountain/OS X v10.9 Mavericks v10.8. The second option in this section is how to move from the existing USB connection.
Installation of the software of the printer for a wireless network connection
I just spent 5 hours trying to implement a new Photosmart C4780, I bought for my mother.
I ran through the installation easily enough and chose to use the wireless printer. He took a series of measures, including the selection of my wifi network, enter the key security etc but at the last stage, it failed without explanation. I don't remember the exact message, but it was something in the sense of "the printer could not be completed.
I tried again and again to complete this and things seem to go from bad to worse.
1. now, when I reached the page "search for wireless networks" it shows without networks despite Windows 7 showing at least 10 networks in range. I have to manually enter the SSID details and although it seems to work, the installation still fails in the final phase.
2. strangely, the printer now seems not be able to start up. I unplugged it etc and when I turn it on the screen shows the HP logo with what appears to be a below progress bar. It's never happened that.
I desperately need to get this job because I won't be home from my mother to Spain for the weekend. HP support seems to be Monday to Friday only, which is not very useful and there is no way on earth she could do it voluntarily.
Any ideas on what to do next?
OK on the front panel of the printer: Setup > WIreless > start WPS > Pushbutton. Within 2 minutes, press the the router WPS button.
This will connect the printer to the wireless network, then simply run again the HP software (Printer Setup & software) to complete the process.
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