Photosmart C5150

Recently purchased Windows Surface (RT of Windows).  The printer was working fine.  This weekend I plugged an extension of router and now the printer does not work and I get a message that the printer is offline.  Another section States the PCL is not compatible with my computer.  Seems strange to me that the Surface would cause the problem as the printer was working.  When I went to download an updated driver on the HP website (Windows 8 and Windows 8.1) they both have indicated is not compatible with the PC.  HP site said that posting here may be useful to work around the problem, when there is no driver for the newer operating system.  The part I'm confused is why the printer worked for 3 weeks.  Seems a very strange coincidence that it stopped working after the installation of the router Extender.  Any help would be appreciated.  Thank you.

Hi pjo-gizmo75,.

I understand that the printer was working fine until you have added the Extender to the router. The printer and the computer, that both must be on the main router to work together properly. Try to remove the extension and see if it starts working again. In this document for "Printer is off-line" Message appears on the computer and the printer does not print , you will find some Windows 8 troubleshooting steps.

I hope this helps, let me know.

Thank you

Tags: HP Printers

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