Photosmart C5180 scanning and copy problem

Scanning and copying service, computer and also the printer button produce entirely black (not empty) pages with lines vertical and horizontal of different shades of black.

Uninstalled, reinstalled, used doctor scan, download software uptodate and the driver. What can I do else?

Author: heborn

Hello 11540.

Try to reset the all-in-one (turn off and on again).

Then try to copy using the control panel buttons, but open the scanner cover to see if the light is turn on. If this isn't the case, then I'm afraid this is a hardware failure and you will need the service unit.

See you soon!

Tags: HP Printers

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