Photosmart C6380 AiO won't print black

Hello

We have a HP Photosmart C6380 all-in-one, that allows to print is darker. The photo in the black and color cartridges are OK I can say. This is the regular black which does not print.

We had this happen the last time we changed the regular black ink cartridge. For some reason any the new cartridge was not print anything so temporarily, we went back to the old cartridge and it worked again. Then we took on the old cartridge and put in new cartridge and it continued to work. Now, the cartridge is about half empty and he left black print.

This should not be a computer related question. But in the case where it is important: WIndows XP SP3. Sorry I don't know exactly what version of driver that I use but I ran HP update by the solution Center-> help-> Check for Updates and everything is up to date as far as I can tell.

I tried to get the printer to print in black through the menus on the printer itself Setup-> tools-> Printer Status Report. He throws only a blank page. I tried to run the HP Hardware Diagnostic Utility. He points out that everything is fine, but, of course, when I told it to print a test page it launches a blank page.

We finally gave up and put in a new black cartridge fresh (564 XL) and it does not print anything. Any suggestions?

The printer seems to have spontaneously printed a test page with black text on it. No one said here of the printer to do a test page. The black cartridge now seems to work. Just a report of the status of the printer and everything seems OK.

Tags: HP Printers

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