Photosmart C6380: Blue do not work on on my C6380 photopapers after Win10

Prints OK on plain paper, but on blue photo paper does not work well.  UNO

Hi @unoe,

This looks like a confusion. I'm trying to help you determine if there is a hardware problem or software.

The paper color or black ink not print recommends replacement of low or empty ink cartridges. Photo black ink must have enough ink to print photos.  The main black cartridge (right) is not used when printing the photos. If the photo black is low, please replace it.

In addition, it is difficult for me to say if printing on plain paper printed correctly, because I do not see the original photo. I see that the photo printed on photo paper is washed out and cannot print in black. The photo printed on ordinary paper looks like print well. Is this correct?

Compare the example of a report for printing quality of step 5: clean the printhead with your printed copy.

What were the results?

If printing has no default and is printing the photo black cartridge, continue with the steps that I have provided to fix the printer driver on the computer.

If this printing of the defects, the cartridge is empty, defective or the print head is clogged. Clean the printhead manually, as called for in the document

If you have a faulty cartridge or print head, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then check the information of limited warranty for your supplies.

Printhead replacement games are available from HP customer or authorized service providers assistance.
ATTENTION: Wait until you have a new available print head Assembly before you remove the ink cartridges. Do not leave the ink cartridges out of the printer longer than 30 minutes. Can result in damage to the printer and ink cartridges.

If you have completed all the above steps and your product still has a problem, service the product.

Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: http://support.hp.com/us-en/contact-hp
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.

Please reply with the results.

Tags: HP Printers

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