Photosmart HP 5510 - ink cartridge error message

I replaced all four cartridges (used HP replacements) but for some reason any Cyan shows a problem.  I contacted the seller of the ink and returned the cartridge for a new thought, I had a faulty cartridge, today a new arrival and on install the same message appears.  I tried everything I can think of this problem. The really weird thing is that if you replace the complete new cartridge with the old, virtually empty, the message disappears, where the reason why I thought that the problem was a faulty cartridge.  I can't have two defective cartridges so what to do now?

Help, please

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HP support were baffled, they sent me a new cartridge, but still no joy so that we had to buy a new printer.
Thanks anyway

Tags: HP Printers

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