PHOTOSMART HP 5524: PRINTER DOES NOT PRINT IN BLACK

DESPITE NEW CARTRIDGES (I TRIED TWO NEW ONES), THE PRINTER PRINTS IN COLOR BUT NOT BLACK.

PRINT DIAGNOSIS INDICATES THE BLACK EMPTY SPACE, PRINTING ALIGNMENT SHEET PRINTS IN RED AND BLUE AND THE PRINTER DID NOT RECOGNIZE.

I CLEANED THE HEADS ETC BUT NOT GOOD.

IT WAS PRINTINH WELL UNTIL I CHANGED THE BLACK CARTRIDGE, WHEN HE IMMEDIATELY STOPPED RECOGNIZING THE BLACK.

GRATEFUL FOR THE HELP.

Hello

The only solution to this problem is to perform the CLEANING print head for at least 3 times.

If you did, and if the issue is still in force, then it could be because of the defective print head in the printer.

The printhead is a fixed part in the printer, so printer need to be replaced.

Please call the HP Technical Support for assistance.

If you are in the United States, the toll free # is 1-800-474-6836.

If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

Tags: HP Printers

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