Photosmart HP 6520: Ink level difference between HPApp and printer

Upgrade from Windows 7 to Windows 10.  HP Desktop app that shows the ink tank, analysis of the characteristics, maintenance of the printer etc was not compatible with window 10 while it was necessary to download HPA10 compatible remote Windows 10 app printer... This application displays the ink from the printer as being complete however; the ink printer display window icon displays the printer as being low on ink.  Tried to restart the printer and restart the computer but the problem persists.

Welcome @Sistafatti,

Thanks to their participation in Forums of HP! I see by your post that the ink levels are not the same. I will definitely do my best to help you.

I would check the ink levels in the printer for a more accurate reading: check ink or Toner levels. Go check in the printer control panel menu. Ink level warnings and indicators provide estimates for planning only.

If the printer is on a network, check the ink levels of: the printer Web server integrated. Simply type the IP address of the printer in the web browser Internet Explorer.

Feel free to click on the button 'Accept as Solution' and the 'Thumbs Up' for my help. Please let me know the results and if there is anything else I can help you. Thank you!

Tags: HP Printers

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