Photosmart HP 6520 - print in color, not black and white

I have had this printer for some time and configure options so that it used only the black cartridge unless I put it specifically to do otherwise when I wanted to color.  It worked well and I could switch between black and white and color very easily.  A few weeks ago, the printer started to ignore the options I would set and printed in color.  I double checked the parameters, and the printer is always set up for black and white, but now it completely ignores and still print in color.

I tried the settings at the time of printing, and that indicates that the image in black and white, it still prints in color.

I haven't added any software or made any changes to my pc.

Can someone help me with this, please?

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Hi Lulu and thank you for the reply!

I suggest to download and run the HP print and Scan doctor.  Once you have run the tool successfully, try again the configuration in black and white.

Please let me know the results.

Tags: HP Printers

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