Photosmart HP 7520: HP Photosmart 7520 does not connect to web services

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• PhotoSmart 7520 does not connect to "Web Services"

  My new PhotoSmart 7520 eAll-in-one printer will not connect to the "web services" today. Yesterday all top and work without any problem. Any app I try, it gives me the same error message.

  I run Win XP, the computer is connected to a wireless router with LAN feature. My printer is connected through the LAN. It was working fine yesterday. I did no changes since last night my computer system.

  I'm and turned on the printer and went to print simple Crusaders and received the message that it cannot connect to the 'Web Services '. Sever after tests, I check wireless settings and it shows that it works with an excellent signal strength. The Mac address shows as does the correct IP address for the printer.

  I checked my router to see if she was talking to the printer and everything was correct and functional. He showed increased activity with the printer wireless and work, the IP and Mac addresses were both correct.

  I followed several statements of SUPPORT from HP on the withdrawal and the reactivation of the Web abuse and got a print both times I tried it.

  Just before I downloaded HP Print and Scan, a small icon doctor appeared in the system tray in the lower right by saying that the computer analysis was not available. I ran the program doctor and ran the fixes to scan and print. The small icon disappeared, but I don't know what has been corrected.

  I turned the printer and on again at least twice. And I ran twice wireless configuration software.

  I can always connect to web services. I didn't have this problem when I set up the new printer Saturday. It worked fine until this morning.

  I'm not having any problem connecting to Internet with other software.

  We will define a static IP address and (most importanly) an external DNS for the printer:
  
  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Enter the IP of your router (on the Page of the Network Config) for the gateway.
  -Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  -Click 'apply '.
  
  Now, stop the router and printer, start the router, wait, and then start printing.
  
  After that, you will have to redo 'Add printer' using the new IP address.

• 7520e HP photosmart all-in-one: 7520e photosmart printer, does not connect to web services

  My printer was working fine, I share wireless between your desktop 8.1 windows 64-bit, windows 7 64 bit desktop and a windows 8.1 64-bit laptop, the latter is rarely used although it remains connected.

  Now, for some reason, my printer cannot connect to web services, it says an error has occurred, but you may still be able to use some of our services.

  I can connect to e print without any problems and it is connected to my network and wireless, I managed to send faxes, but only from the top of the charger of my printer page and not my computer, but at least it works, I can do a sheet of coverage since the fax software.

  Is this one of printers who had a few apps taken away from him? If so, this may be the problem with the web services.

  I uninstalled my software to print several times and re installed as has a HP technician but still no luck.

  Any ideas please.

  It print and scan very well although I have on my desktop windows 8.1 for the moment, I still have to

  install it on my windows desktop 7. Last night, when the technology installed on my windows desktop 7, he says you correctly it installed-windows 8.1 desktop, which of course was incorrect. I am the administrator on office computers, no homegroup, or user accounts, I just choose to share.

  Hello @emma22,

  Appreciate your efforts.

  Please check the picture below:

  

  Go to printer EWS - network - wireless - IpV4

  Click the manual IP address - suggest a manual IP address.

  Select the manual DNS, then choose 8.8.8.8 and 8.8.4.4

  Save the settings.

  Let me know how it goes.

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• Brand new Photosmart 7510 does not connect to Web Services

  Nice day! I am trying to solve a problem for a customer and I hope that someone can help you. I found a couple of other discussions with the people affected by this problem, but the solution did not help. My client has a Photosmart 7510 is all new and it made me get setup for him. The printer is configured, connected to its wireless network, the software is installed on his PC 3 and I can print of each of them. However, we are not able to activate the Services Web is a key reason that he bought the device.

  When we try to turn on Web Services, the printer successfully checks for an update (none are available) but then times out during the server communicating with Web Services... scene. I get the same result if I try to activate Web Services via the printer, thanks to its web Interface or via the installer driver on a PC. Depending on the Network Configuration Page, the printer is properly take an IP address (including DNS) from the router. I tried to set an IP through the web INTERFACE as well by changing the DNS servers 8.8.8.8 and 8.8.4.4 with no improvement. I tried power cycling router of my client and I also tried setting the parameters of encryption on the printer manually instead of using the automatic mode. All computers, my laptop and iPad can use Internet very well, but Web Services will not be activated on this printer.

  Is there any other suggestions that I can try? Is it possible that Web Services are just down right now? This particular unit is defective? My client bought this partially to access ePrint impression from his iPad, so it is essential we get active Web Services. If anyone can help, I would be very happy. Thank you!

  Hello PXAbstraction,

  The servers are being updates not scheduled at this time.  The best thing to do is to wait 1 to 2 hours at least and to 24 hours, then try again.  If this is not enough, let me know and I'll see what I can do.

• ENVY 5530:5530 does not connect to web services

  I bought a FANCY 5530 yesterday and followed the instructions for setting up wireless. It prints and scans. However, it does not connect to Web Services. One suggestion is that it may require a proxy server details: How can I get these details? I'm not aware that I use a proxy server for internet connection. What can I do, please?

  I am using Windows 7, 64 bit OS

  After a pratting very long on this labyrinthine web site, I was allowed to telephone support. The solution has been offered instantly, which suggests that it is certainly not unusual. Here's what to do:

  1 assuming you can communicate with your printer, open its IP address in the browser.

  2. Select the tab 'network '.

  3. Select "network address (IP)" in the list on the left.

  4. enter 8.8.8.8 as the preferred manual server.

  5. enter 8.8.4.4 as auxiliary manual DNS server.

  Which corrects the problem. Thanks to the lovely people I spoke with.

• My printer does not connect to Web Services.

  I wish I could ePrint.  I use my wireless (Apple's Time Capsule) and I am able to print wirelessly on my Photosmart 7515.  The printer is connected to the wireless network.  BUT Web services will not work and ePrint now does not work (it worked when I first set up the printer, but is no longer works).

  Troubleshooting page here used on... off site and return on internet connection and printer from the console, then on to connect to Web services, somehow that had been extinguished, but has not been highlighted by one of the errors provided, lit, which allowed ePrint and then after waiting a few minutes while pending jobs do not print , he returned to cancel the manual DNS entry proposed in the above posts and chose automatic DNS.  Immediately the ePrint and printed elements works now.

  Thank you.

• HP Envy 110 All In One printer: HP Envy 110 series does not connect to Web Services

  I had the printer a number of years and it works very well. I wanted to set up the service of replacement with HP ink, but apparently the "Web Services" are not put in place?

  The iprint app refuses to implement. (says it is not connected to the internet and it is!)  I have tried restore factory settings and delete and reinstall on my laptop, nothing helps. I tried to enter the ip address in the browser, but it still does this end no more.

  The MNA I am doing wrong?

  Help, please.

  Thank you

  Welcome to the Forum from HP Support. I hope you're well @Amchad!

  I read on the web-services and wanted to stop doing you to share my suggestions.

  As of September 1, 2016, Web Services stop working and are no longer supported on some printers. I'm afraid that your printer is on the list and therefore not compatible with web services. The function ePrint and other web services are not available on this printer.

  Please check the details here: http://hp.care/2eKfeK2

  As an alternative to HP ePrint, go to Google Cloud Print (in English) to set up your printer as printer 'classic' to use Google Cloud print with your printer.

  Hope that answers your questions. Let me know!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP photosmart 7520: HP photosmart 7520 unable to connect to web services

  I am also having this problem. I tried the solutions above. Can you also send the solution for me?

  drzman1

  Welcome to the Community Forum of HP.

  I don't know that to which you are referring - he could be the following:

  By PrintDoc Web services

  PhotoSmart 7520 does not connect to "Web Services"

  You can take a look at the suggestions already provided - they are likely valid for your situation.

  I can also offer you the following:

  Reset Web Services in ePrint printer

  • A method essentially provides the procedure that you find in PrintDocof wire,
  • Two method explains one more 'standard' reset Web Services approach.

  ============================================

  If you are in the USA or the Canada, you can call using Cloud Services.  I suspect that they can help during normal hours, but you can certainly call anytime and see if help is available:

  When to call HP Cloud Services and when to call HP Tech Support

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• Photosmart 7520 unable to connect to Web Services

  Hello

  I can't scan it and send it to any email address, printer tells me it is unbale to connect to web services.

  I checked the 8888 and the 8884 and entered manually, also the work of Apps

  Help please

  I was just talking with a colleague who said that power pulling plug without touching the power button is more efficient for this problem and it has a 7520.  If it does not the next thing to try is to disable and then re-enable the web services.  The problem with this approach is that it will give you a new address of email eprint.  If your original eprint email address is important to you then you probably don't want to do.

• HP Photosmart D110a does not connect after the software update of the router

  I'll try a restatement of my first message:

  Two days ago I had problems with my Internet service provider modem.  This problem has been solved, but leads to a second problem still does not connect to the internet.  Then with the help of technical support D-Link, an update of the software has been downloaded to my wireless router and installed and now I can connect to the internet.

  But today, I had to use my printer/scanner for 2 1/2 year, HP Photosmart D110a, it is not connected through the above wireless router.  (The blue light on the printer blinks just).  Tech support says I'm out of warranty, so I hope someone can help me here on this forum.

  Thank you!

  Glad you got it to work, please mark it as Solution accepted so that others can search and find the answer too.

• HP Photosmart 7520 unable to connect to Web Services

  It's used to work. Now when I try to scan to e-mail, I get all the way to where I choose it as a Document and then I get the message "unable to connect to web services. I printed out the results of the wireless network Test and everything looks great. Also, the Configuration of the network page is superb. My name network, says it is connected to the Internet. I was able to download the updates. IP address looks right.

  I have downloaded and run printing HP and doctor Scan and it crashed.

  Signature of the problem:
  Problem event name: APPCRASH
  Application name: HPDiagnosticCoreUI.exe
  Application version: 3.1.0.25
  Application timestamp: 50fd3a60
  Fault Module name: dlbxtwds.ds
  Fault Module Version: 3.107.0.0
  Timestamp of Module error: 45df4cd1
  Exception code: c0000005
  Exception offset: 00004da2
  OS version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional information 1: 0a9e
  More information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional information 3: 0a9e
  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  @shoikh

  I understand that your printer is not connected to the web services.  . I would first disconnect the router and the printer for about 1 minute.  I would plug the router first then the printer. I would then try to enable web services. If not successful, and you get the same error message. I'd follow these steps.

  1 obtain the IP address of your printer

  a. This can be done by pressing the icon on the printer wireless.

  2. Enter the printer's IP address in a browser.

  3. Select the tab network at the top of the page.

  4. on the left, select network.

  5. Select Network (IP) address

  6. select manual DNS server

  a. manual Preferred DNS should read 8.8.8.8

  b. alternate DNS server should read. 8.8.4.4

  7. Select apply you could get a fair warning select OK.

• Photosmart HP 7520: HP Photosmart 7520 unable to connect to Web Services

  I was able to scan for months, now impossible.  It seems that there is a difficulty, but it is not displayed publicly.  Can you please send it to me?

  Hello @Jibberdee ,

  Welcome to the forums of HP.

  I understand that you are having a problem with the e-mail scanning on your Photosmart 7520 function.

  I would like to help.

  The first thing to try is a manual DNS.

  The following link will take you to a terminal of happytohelp01, which has detailed photos and instructions to set the manual DNS. The instructions are for a Photosmart 7510, but the steps will be the same.

  EFax 7510 still does not work after the power off/on several times ePrint

  If that does not get the scan to e-mail work try removing and then enabling web services.

  WARNING: If you printer has a custom ePrint address, this will cause the printer to lose the address.

  Not for 6 months or a year, forever.  It will also wipe the scanning to e-mail settings. Save all email addresses and PIN numbers will be lost.

  To remove web services tap the ePrint on your screen printers.

  

  Then, go in the settings submenu and choose Delete the Web Services.

  This will bring you to the main menu of printers.

  Press again the ePrint.

  You will be asked to activate the web services.

  This is a page.

  This can be used to add to your HP printer connected account.

  The next step is to configure the scan to e-mail again.

  During this process, we will give you a new pin code.

  Test scanning to e-mail.

  I hope this helps. If you need other assistance please let me know.

• Re: HP Photosmart 7520 unable to connect to Web Services

  I have the same problem as all the others. Can you send instructions to solve?

  If you are not able to connect to the Web service, try the steps below and check if your issue is resolved:
  1. tap the ePrint button located on the top left corner of the screen.
  2. go to settings and then seek to remove Web Services, press Yes. He should return to the home screen.
  3. Press button ePrint again and then agree to the terms, press Yes if you are prompted to enable automatic updates, and then once done at the time of process scan image.

• Photosmart 7960 does not connect

  I download new discs & updates, all connected cables, print a calibration page, but I can't print from my computer. I ran diagnostic tool HP & get printer not connected message. I have switch USB ports & cables but still cannot connect. My Windows Vista 32 bit operating system.

  THX, Ted

  Hey there,

  The printer displays in your taskbar at the bottom right of your desktop?

  This article may contain useful information it contains to find out what is causing this problem on your computer:

  http://support.HP.com/us-en/document/c02221706

  Hope this helps but pleae post if it is not resolved!

• HP 7520 cannot connect: scanner HP 7520 unable to connect to Web Services - by e-mail is no longer work

  Cannot connect my printer to web services. It only allows me to send to analyze more.

  I tried a number of things here. I'm about to throw the HP printer out the window at this point and NEVER buy another product from them again. Can anyone help?

  Hey @kevinbh,

  Welcome to the Forum from HP Support.

  I see you are having a problem connecting to the Web services with your Photosmart HP 7520 e-all-in-one printer. I want to help you with this. I have some suggestions that might help.

  I addressed this issue in another thread. Click here and proceed as described under the heading "common remedies. Please let me know the result of your troubleshooting by responding to this post.

  If I helped you to solve the problem and that you liked this post, feel free to express your thanks by clicking the "Thumbs Up" icon below by clicking on "Accept as Solution" (this will help others find the solution).

  Thanks for posting in the Forum from HP Support.

  Have a great day!