Photosmart Plus B210 do not print the Photo - Vista and 7 - USB tray and wireless

Experts!  Help, please!  HP support by phone could not find a solution.

I bought a new Photosmart Plus B210 last month.  I am a moderately advanced computer user and have not been able to print a picture of this printer, EXCEPT when printing directly from a card inserted into the machine.

I installed the printer on two laptops, one running Vista, the other running Windows 7.

The problem persists if printing wireless or USB.

The printer works perfectly as this major problem.

Thanks in advance for your help.  If I can't make this work, I'll have to return this printer and will likely purchase another brand.

Carrie

First of all, in vista - please turn off the printer, restart your pc and to clean the print queue and turn on the printer.

Now, make sure you select the exect for the tray paper size, that the same for the type of paper and size when printing... now see if there is a difference.

What about win7 - what do you want to see exectly? the option is grayed out? You may see other options to select related to it?

Tags: HP Printers

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