Photosmart Prem C310: Printer does not appear in the list of printers - but is on the list of devices and printers

I'm used to be able to print perfectly in any program.

Now, I can print from Gmail - or I can print from this forum, however in Publisher or Word, or a genealogy program I use, the Photosmart is not one of the available printers listed.

When I go to Device Manager, I can right click on all the printers I have and see a long list of options, such as set as default printer.

But on the Photosmart, I right click and only get 4 options; create a shortcut, troubleshoot, remove the device and properties.

I downloaded new printer drivers and went through Assistant support, rebooted, unplugged and replugged etc.

I can't understand this one!

Hello

Thank you for using the HP Forums. You can try the following:

Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926 & h_lang = on & h_client = s-h-E016-1 & h_keyword = DG - PDU

Hope that helps.

Tags: HP Printers

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