Photosmart premium 3-all-in-one does not print black ink

My C310 series 3-all-in-one hp photosmart print no black ink on the page.  The cartridge is new, and all ink cartridges are full.  The printer is 3 years, just one month out of warranty.  I downloaded all the updates, I'm sure and went to the website of hp troubleshooting page.  I followed all directions, twice and still no black printing.  Please help, I don't want to buy a new printer!

Under Tools, I see only "Clean cartridges" not "clean print head."

When I chose "Clean cartridges" twice, black ink printed!  Hooray! Once I have this post, hopefully get back to the page to say the problem is "solved"!

Oh, while I have you on the line, while the cartridges were being cleaned, I got a message saying that I had to download the latest hp drivers, because those I have is not compatible with this version of Windows.  However, I download the latest drivers for 8.1 from your web site when I had a terrible paper jam.  After that I downloaded the latest drivers, this problem has been resolved.  But, given that I get this message re incompatibility, I need to re-download?  It was only a couple of weeks (up to three) that I downloaded the drivers.

Thank you once again!

Tags: HP Printers

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