Photosmart Premium C309-g: the drivers and the printer software will not be installed.

My network all-in-one Photosmart Premium C309-g worked very well on my desk until recently, when suddenly the HP software could still see and connect to the printer, but Windows 10 could not. I tried to remove the printer and uninstall all associated software, then tried to reinstall the software. Unfortunately, the installation will not get to the point where it starts and then suddenly disappears with no trace of her still running in the background. I can deviate from the default installation and bring to the top of the page to select the components that I want to install, but when I do the button 'ok' on this page does not work. No matter how many times I click on it, the page remains open and the installation will not so fast. If I click Cancel on this page, it disappears and the installation back to the previous page, where I can choose to continue and happen almost immediately out of sight again. This happens whenever I try to install selected software and drivers. I deleted the printer from the devices page in the Panel, I made sure to this it is not is more listed in the Manager of peripheral devices (printers and imaging devices), I removed the Windows 10 print queue and I deleted all the data of the folder under the Program Files (x 86) HP folder on my hard drive. I also disabled Windows Defender and run the installer as administrator, yet none of these steps help the process at all. I have never, in my 20 + years using nothing other than printers HP, encountered a problem like this. I'm used to receive error messages during the installation of software to fail, but I have never had a process simply disappear from the computer without leaving any trace of never having run. I hope that someone out there has an idea, that I have not thought yet, transferring files to my tablet to print from becomes a pain in the rear.

A man who took the freedom of another man is a prisoner of hatred, he is locked behind bars of prejudices and narrow-mindedness. I am not truly free if I take freedom away from someone else, as surely as I am not free when my freedom is taken from me. The oppressed and the oppressor similar are stripped of their humanity.
~ Nelson Mandela

Welcome to the HP Forums @GarfieldFan1969,

I understand the printing software will not fully installed for your Photosmart C309 on your system Windows 10, and I wanted to answer with my suggestions for trying to help! Here are my suggestions for you to try. When you are finished, please let me know the results and problems or errors that you may encounter!

First step: clean boot, restart the PC and try the install again.

1. start by typing "msconfig" in the search box of Cortana, and then click MSConfig (run command)
On your keyboard press Windows + R key at same time and type Msconfig in the run window, and then click OK or press ENTER.

2. now, choose Selective startup

3. Remove the check of the Load Startup items

4. click on the Services tab

5. check "hide all Microsoft Services" and then click on disable all

6. click apply , then OK

7 restart the PC and temporarily disable firewalls or antivirus programs

8 run the Installation Wizard for Windows HP printer to install the printer

9 turn on the firewall and start services

Second step: you unregister and re-register the Windows Installer Service:

1. hold down the Windows key + R to fill the box "Run" and type cmd.exe, and then click OK.
2. at the command prompt, type msiexec /Unregister , and then press ENTER.
3. at the command prompt, type msiexec/regserver, and then press ENTER.
4. at the command prompt, type exit and press ENTER to close the command prompt.
5. run the Wizard for Windows HP printer installation

Step 3: run System File Checker Scan (up to 3 times) to repair the corrupted system files:
1. go to start
2. type CMD
3 right-click and run as administrator
4. to check and repair the OS type sfc/scannow (note the space between sfc and ' / ')

You may need to run this upward to 3 times to solve all the problems

When finished, it will say one of three things
Windows did not find any breach of integrity (a good thing)
Windows resource protection found corrupt files and repair the (good)
Windows resource protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

Try to reinstall the printer.

Step 4: activate the built-in Windows administrator account


1. first of all, you'll need to open an administrator mode command prompt by right-clicking and choosing "run as Administrator" (or use the shortcut Ctrl + Shift + Enter in the search box).

Note that it works the same in all versions of Windows. It just search for cmd and then do a right-click on the icon of the command prompt in the start menu or the boot screen.

2. If you are in Windows 8.x or 10 you can click on the Start button and choose to open a command prompt in this way.

3. now type the following command:

NET user administrator / Active: Yes

4. you should see a message that the command completed successfully. Log out, and you will now see the administrator as a choice account.

(Note that this screenshot is for Vista, but it works on Windows 7 and Windows 8 and Windows 10)

You will notice that there is no password for this account, so if you want to leave it enabled, you must change the password.

Try to reinstall the printer.

Testify of my answer by hitting the thumbs to the top slot

Click on the button "Accept as Solution" if I helped you reach a solution.

Tags: HP Printers

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