Photosmart Premium C309-g: the drivers and the printer software will not be installed.
My network all-in-one Photosmart Premium C309-g worked very well on my desk until recently, when suddenly the HP software could still see and connect to the printer, but Windows 10 could not. I tried to remove the printer and uninstall all associated software, then tried to reinstall the software. Unfortunately, the installation will not get to the point where it starts and then suddenly disappears with no trace of her still running in the background. I can deviate from the default installation and bring to the top of the page to select the components that I want to install, but when I do the button 'ok' on this page does not work. No matter how many times I click on it, the page remains open and the installation will not so fast. If I click Cancel on this page, it disappears and the installation back to the previous page, where I can choose to continue and happen almost immediately out of sight again. This happens whenever I try to install selected software and drivers. I deleted the printer from the devices page in the Panel, I made sure to this it is not is more listed in the Manager of peripheral devices (printers and imaging devices), I removed the Windows 10 print queue and I deleted all the data of the folder under the Program Files (x 86) HP folder on my hard drive. I also disabled Windows Defender and run the installer as administrator, yet none of these steps help the process at all. I have never, in my 20 + years using nothing other than printers HP, encountered a problem like this. I'm used to receive error messages during the installation of software to fail, but I have never had a process simply disappear from the computer without leaving any trace of never having run. I hope that someone out there has an idea, that I have not thought yet, transferring files to my tablet to print from becomes a pain in the rear.
~ Nelson Mandela
Welcome to the HP Forums @GarfieldFan1969,
I understand the printing software will not fully installed for your Photosmart C309 on your system Windows 10, and I wanted to answer with my suggestions for trying to help! Here are my suggestions for you to try. When you are finished, please let me know the results and problems or errors that you may encounter!
First step: clean boot, restart the PC and try the install again.
1. start by typing "msconfig" in the search box of Cortana, and then click MSConfig (run command)
On your keyboard press Windows + R key at same time and type Msconfig in the run window, and then click OK or press ENTER.
2. now, choose Selective startup
3. Remove the check of the Load Startup items
4. click on the Services tab
5. check "hide all Microsoft Services" and then click on disable all
6. click apply , then OK
7 restart the PC and temporarily disable firewalls or antivirus programs
8 run the Installation Wizard for Windows HP printer to install the printer
9 turn on the firewall and start services
Second step: you unregister and re-register the Windows Installer Service:
1. hold down the Windows key + R to fill the box "Run" and type cmd.exe, and then click OK.
2. at the command prompt, type msiexec /Unregister , and then press ENTER.
3. at the command prompt, type msiexec/regserver, and then press ENTER.
4. at the command prompt, type exit and press ENTER to close the command prompt.
5. run the Wizard for Windows HP printer installation
Step 3: run System File Checker Scan (up to 3 times) to repair the corrupted system files:
1. go to start
2. type CMD
3 right-click and run as administrator
4. to check and repair the OS type sfc/scannow (note the space between sfc and ' / ')
You may need to run this upward to 3 times to solve all the problems
When finished, it will say one of three things
Windows did not find any breach of integrity (a good thing)
Windows resource protection found corrupt files and repair the (good)
Windows resource protection found corrupt files but was unable to fix some (or all) of them (not a good thing)
Try to reinstall the printer.
Step 4: activate the built-in Windows administrator account
1. first of all, you'll need to open an administrator mode command prompt by right-clicking and choosing "run as Administrator" (or use the shortcut Ctrl + Shift + Enter in the search box).
Note that it works the same in all versions of Windows. It just search for cmd and then do a right-click on the icon of the command prompt in the start menu or the boot screen.
2. If you are in Windows 8.x or 10 you can click on the Start button and choose to open a command prompt in this way.
3. now type the following command:
NET user administrator / Active: Yes
4. you should see a message that the command completed successfully. Log out, and you will now see the administrator as a choice account.
(Note that this screenshot is for Vista, but it works on Windows 7 and Windows 8 and Windows 10)
You will notice that there is no password for this account, so if you want to leave it enabled, you must change the password.
Try to reinstall the printer.
Testify of my answer by hitting the thumbs to the top slot
Click on the button "Accept as Solution" if I helped you reach a solution.
Tags: HP Printers
Help... I bought the Windows Anytime Upgrade on Microsoft Office software to my Vista laptop, but the software will not be installed. Operation message is not supported on this platform. How to get around the facility? I have the product key number, but can not get so far to enter.
I think that you bought the right product. Updates at any time are for the upgrade edition of Windows 7 to a more expensive edition. This isn't what you need to upgrade a Vista system to Windows 7. While Vista upgrades are no longer available from the Microsoft Store.
I suggest that you return to the Microsoft Store site and use the contact methods to discuss your problem with an agent.
My device cannot scan and there is an error (could not insert the screenshot error). As recommended, I did uninstall the driver and appeared to be successful. But re - install is the problem here, first I downloaded the race online, saved, driver (PS_410_C309a_Net_enu_140_047) & files were extracted. From the beginning, it seemed ok, but he continue recyling process of installation from the beginning until the re - start the computer. After the re - start has finished he will repeat the same process and it will eventually re - start the computer again, and there is no end here, I guess. It's very frustrating. I tried stuffs as suggested in the forum, such as the execution of net user administrator / Active: Yes, but nothing helped. Also, I tried using journaling to change user, the unsuccessful outcome. Help, please
Thank you for your answer!
Please, try the following steps in this order:
- Uninstall the software. Uninstalling the printer software.
- Unplug the printer USB cable.
- Clean boot the computer. How to configure Windows XP to start in a "clean boot" State.
- Disable Security Center. Windows XP - disable Security Center
- Create a new user account. To add a new user to the computer
- Reinstall using the HP full feature software and drivers. HP Photosmart Premium Fax C309 all-in-One series full feature software and driver. (Wait for the software to tell you to plug in the USB printer cable).
I hope it's useful!
"Please click the Thumbs up icon below to thank me for having responded."
Welcome to the Community Forum of HP.
Printing for your operating system software may be available for download on the printer Support pages.
If it is available, make sure you save a copy of the software, manuals, and all that you find that you find interesting. You never know when these vintage pieces may disappear. The smile.
Click on the Thumbs - Up Kudos to show that you appreciate the help.
Click on accept as Solution when the answer provides a fix or a workaround!
I am happy to provide assistance on behalf of HP. I do not work for HP.
Fix there work and corrected updates, but updates the load upwards and will not be installed. Error 'WindowsUpdate0000057A' 'Windows update_dt000' on control spent installs almost all office 2003, Excel, Word etc failed sine 5/12 2012.
See if this helps: http://support.microsoft.com/kb/906602
Hi, the CD and online software will not install on my windows 7. I've lived all the troubleshooting and carnt find any solution. The message arrives as - ' year error occurred while installation wrighting on the disk. ". Check to make sure space is available and click Retry, or Cancel to end the installation. I checked the disk space and there are 13.7 GB of free space. I also have deleated temporary files and the trash of emptyed. Also, I did a full virus scan anti. I hope someone can help? Thank you
There is something in the laptop Toshiba, the origin of the problem, you see, and because the printer works fine on other computers, you will need to contact Toshiba support for the issues you have on the laptop. The only other option you have is to back up your data on this laptop and then run a full system restore which will put the cell phone to the way it was when you bought it all first.
Works very well, then work has been "caught" in the queue. I can't print and I can't delete the job.
Windows troubleshooting tool said he found a print job in the queue that prevents other print jobs and that fixed the problem, but it has not fixed the problem. If I run againî, I get the same message. Diagnosis seems correct, but just what he thinks he's doing to solve the problem does not work.
I tried the printer doctor, but even if she sees the printer it does not move to fashion, we're going to fix things.
Manually, I went to "Cancel all Documets" but that the command was not enabled even if the printer displays the items in its queue.
I went on the ' record of spooling "in the System 32 directory and it was empty.
Thanks for your reply. I had who tried once or twice before posting and it has not fixed the problem.
What I didn't know (and did not appear in the online resources I checked) that the document was in the C:\Windows\System32\spool\PRINTERS directory on ANOTHER computer - hosting the network printer. Once I found that crime files it I deleted the manually and solved the problem.
recently updated cc current and in print settings of the title occurs. Don
Provide relevant information to get faster answers
More information you provide about your situation, the better equipped with other community members will answer. Consider including the following in your question:
- Product number and the version of Adobe
- Operating system and version number
- The full text of all error messages
- What you were doing when the problem occurred
- Screenshots of the problem
- Computer hardware, such as CPU; GPU; amount of RAM; etc.
Does anyone have any ideas as to why the updates for Design Premium CS5 will not install after downloading successfully?
You are welcome.
p.s. Please mark helpul/correct responses.
HP 1350 printer showing jam, it is clear and will be printed test page, remnants of the error and does not print. Printer has been restarted; computer has been restarted. Printer has worked very well so far.
Try the following:
Right click on my computer
Click on Device Manager
Click on the + sign next to the printer
Right-click on the printer and select uninstall
Click on the + sign next to the imaging device
Right-click on the printer and select uninstall
Click the + next to Serial Bus Controllers
Right-click on the printer and select uninstall
Restart the computer
Windows will reinstall drivers
Go to the manufacturer's website and search for updated printer drivers
Message has disappeared?
Start > type services.msc
Scroll down and right-click on print spooler
Click on stop
Wait for Windows to stop the printer
Wait for Windows to start the printer
Under Startup type, select automatic
Close this window
Unplug the cables for printer from the computer and the printer. Wait 5 minutes and reconnect them to the. Turn the printer and the computer.
Message is now gone?
message on the printer screen says "installation." remove usb, wait, reinsert the usb. draw plugt power, reconnect. Restart the computer, still get the same message. said device drivers not present, tried to download the driver, got message driver is present... Printer has been installed a few months ago has worked very well. next step - printer to kill?
Thanks for your reply. One of those weird things on computers. I'm disgusted, off the domputer and found something else to do, and on the next day. Now, it works fine.
Please tell me how to locate a printer driver for my printer Panasonic KX-P2023 (Microsoft), as identified on Wizard printer two years ago. I installed this printer on a printer port LPT-1 local two years ago. I recently replaced the hard drive on my computer with the same model that I already had. When I try to re - install this printer with my new drive, search Windows Update driver, but he never finds?
Your printer driver should already be included with the operating system, just add the printer.
- Open devices and printers, click Start , and then, on the start menu, click devices and printers.
Click Add a printer.
In the Add Printer Wizard, click Add a local printer.
Choose a printer port page, make sure you use a button existing port and the recommended printer port are selected and then click Next.
On the installation of the printer driver page, select the model and manufacturer of the printer, and then click Next.
Do not choose Windows Update.
Otherwise the other alternative
Drivers available at Panasonic (old printer): http://panasonic.net/pcc/products/printer/download/p2023download.html#download1
- Download the file in the destination folder, e.g. C:\TEMP.
- Prepare the formatted diskettes (3.5 "FD) for each compressed file and insert it in drive A.
- Run the downloaded file named "" xxx. "." EXE", then the self-extracting file starts.
(Self-extracting destination is disk has.)
Printer drivers and utilities
< pcl="" printer="" drivers="">
United Kingdom Windows 98,
- P2023W95. EXE
156 KB 28 Feb.2000 Windows 3.1.
- P2023U. EXE
328 KB 20 May.2008 Other countries Windows 98,
- P2023W95. EXE
156 KB 28 Feb.2000 Windows 3.1.
- P2023E. EXE
221 KB 20 May.2008
I recently bought the hp photosmart 5520 e printer - all - in - one
When I turn on the camera, I get this problem:
jam of transport
Please remove all packaging from the inside of the printer, then press ok to continue
I have removed all the packaging from what I see! If I press ok
Then I receive this problem:
Check the ink cartridges
the following cartridges appear to be missing
align the ink cartridges into the slots
They are certainly in their slots correctly... I tried to get out them and re - insert, looking for additional packages left on them, turn on/off, clean the contacts, the printer and they still do not work!
I'm sure that it will not need a service like suggests growth hurt here as its only 24 hours old!
can anyone suggest anything else?
Hi, I would suggest definitely contact the HP support by phone for this. Can you please let us know how you get on?
I tried all the usual cancel, delete, turn off the PC, turn the printer off, turn them both off the coast of all etc.
Do or not. There is no test.
These directions will not work with Windows XP, but it's the right idea.
She also leaves a file .cmd lingering somewhere on your system.
I propose the following technique that works for all versions of Windows and will not let any .cmd persistent or other files on your system:
First to clear the print queue, you have to stop the print spooler service, and then remove all the jobs/print files pending.
You cannot delete all print jobs in queue so that the Print Spooler Service is running, so you have to stop first.
To stop the Print Spooler Service, click Start, run and enter in the box:
Click OK to open the Services Applet.
Locate the Print Spooler Service, right click and choose 'Properties' and then click on the "Stop" button to stop the Print Spooler Service is running.
The option "Startup Type" of Service properties print spooler is usually set to "Automatic" (which is now a good time to check it out).
If the "Startup type" is not set to "Automatic", set the "Startup Type" field to "Automatic" If that is your desire (which now is the time to check it out).
Do not try to start or restart the Print Spooler Service again...
Next. remove all updates pending upward and forward to printing from XP. If they do not print before, you will need to send them to the printer again once things are cleaned in service yet.
Using Windows Explorer, navigate to the following folder (assuming that Windows is installed on your C drive):
Delete all the print jobs in queue (select and delete all the files) in the folder if the folder is without waiting for print jobs. The folder must be empty when you are finished.
Reboot your system and check the Print Spooler Service again to make sure the Print Spooler Service restarts automatically restart (given that the startup type is set to automatic).
After the reboot, check again the spooler service for printing and the 'Status' column for the print spooler must be read "started."
Submit new failure of print jobs.
I have a PC with XP operating system and a HP Officejet 6500 E709a.
On there are 5 or 6 days, I had a set of updates to Microsoft for various things, which, as usual, has been installed.
Since the printer has stopped catalogue mid and holding the paper for about 3 minutes before he spits unfinished.
The job remains in the queue and will not itself should be deleted, so I can not print anything else.
If I reboot I get sometimes to print a page, but this work is still in the queue until I restart.
I uninstalled the software and reinstalled the software from the HP using (OJ6500vE709_Full_14.exe) website.
I still have the same problem
Any chance to test the printer USB option?
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