Photosmart Premium C309A: C309A Fault Protection to access the properties of the printer and will not print (Windows 8.1)

My C309A, connected via USB, my system worked very well through the life of WIndows 7 and Windows 8.1, until this week.

I did run the software in PS_AIO_05_C309a_Net_Full_Win_WW_140_408 - 4.exe and then this week I received notice that there was a software update. I downloaded and installed PS_AIO_05_C309a_Net_Full_Win_WW_140_408 - 5.exe, and now my printer does not print.

I uninstalled the previous version, without error and installed this new version, also without error. But, when I click on printer properties

I get a protection fault.

If I try to print a test page, the system hangs for a few minutes, then the devices and printer page is closed (with no message).

I tried the Ethernet connection instead, but that made no difference.

Interestingly, even if printing does not work, scanning and fax are. I can connect to the scanner from Paperport or Adobe Photoshop Elements.

I uninstalled the software several times and tried both the old and the new, and they both do it.

I tried to run print and Scan of the doctor. Who says that the driver is missing some files and to uninstall and reinstall, but I did it at least 6 times without success.

Any ideas?

Thank you

Stan

FWIW, I have set the printer by improving the system to 10 Windows (which went very well). It works fine now.

Tags: HP Printers

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