Photosmart Premium c309g-m: cannot print from word and excel files

Hello

My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

Can you help me please?

Thank you

Peter S.

Hello

Bought a new printer (Envy 5646), and all my problems are solved.

Thank you

Peter S.

Tags: HP Printers

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