Photosmart Premium C309g - print in color, not black

I have a Photosmart Premium C309g which, until a day or two before, worked very well. Black ink does not work.

I tried already. .

  • Change both black cartridges (regular and photo)
  • Cleaning
  • Alignment (when I try to align printer says "Alignment failed."

Print fine - but not black color.

Problem happens both when printing from a computer, as well as select black copy then copy - gives only a blank page.

Printer on a network and is used for both Mac and Windows 7.

You can give me any help would be appreciated.

Thank you.

Try the suggestion in this thread to soak the printhead.

Tags: HP Printers

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