Photosmart Premium ink cartridge stuck on the right side of the printer.

I have a HP Photosmart Premium printer, the ink cartridge is stuck on the right side of the printer. Keep receiving an error message that says: "remove paper jam and then press ok.  I did all the steps to clear any torn or ripped from the inside of the printer paper, there was never any paper in there for blocking up inside anyway. When I opened the top of the printer my container of cartridge will not move at all, he's stuck.  It won't control the printer or by my own doing when the printer is turned off without being able to. The error and lack of time with my printer cartridge do not allow me to use the printer, I hope you can help me in anyway possible. Thank you.

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It seems you have a carriage jam. Sometimes it can be a sensor that is bad and can not work properly. Here is a link that will help to transport jam

http://support.HP.com/us-en/document/c01815807

I would like to know if it works.

Tags: HP Printers

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