Photosmart printer C410b: Printer will print but no black page content

When I print pages from my computer, if the content contains written/fabric black, it will be omitted when the page is printed.  I changed both cartridges are black in the printer two times just in case one of the cartridges was / were defective but the problem still remains.  I cleaned the print head and did a print test and all come back fine but the fault remains.  Printer says ink levels are OK also.  Hard to know what is causing this problem and how to fix it.

Hi @Mikey1304,

Welcome to the HP Forums!

I have seen your post about how you can't print in black with your HP Photosmart c410a printer. I'm happy to help with this problem!

You use genuine HP cartridges or refills?

In the meantime, try the steps in this guide, print quality problems, as well as the procedure described in this post, Re: black printing not, by @Ciara_B. And let me know the results!

If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

I hope this will help you with your question!

Tags: HP Printers

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