Photosmart Pro B9180: Exhausted ink with new cartridge message

I had 2 showing depleted, inks Light Cyan and Magenta, so I replaced them both.  After a bit of memorization and re - insert, I managed finally to get the LC to be accepted, but kept showing Magenta empty ink Replace cartridge. Finally I managed to get the printer to accept the cartridge by removing the yellow and magenta and the closing door ink cartridge so this printer it has advised both cartridges where either missing or damaged. I then re inserted the Magenta cartridge and closed the door and waited for the error message about the yellow show and then re-inserted cartridge yellow. The printer then went to the ready state. Hurrah! After a print test sheet and a couple of head cleans and then some photos on plain paper I tried to print on photo paper. At half way through printing the machine stopped and threw the message for the Magenta cartridge is exhausted. I cheated once again the printer twice to remove the yellow and magenta cartridge and put back as before. It has managed to get at the end of printing, which indicated that the heads remain a pure which I proceeded to do. Unfortunately the printer cannot again print throwing up the message that the Magenta cartridge was exhausted and needed replacement.

After doing a lot of research online, it seems it is a common problem, but what I failed to find are solutions even on the HP forum.

Is this a problem with the cartridge having questionable chips? Is this a problem with the printer, chiefs or general design?

I really need an answer that will prevent me from buying inks Dungeon I am wasting money. I have tried all resets as described in other posts here. Unfortunately once the exhausted ink message nothing different pose can be done as the printer all crashes.

Does anyone have a solution to this problem?

Hello Jabzi,

an update on printer problems. Following your last message, that the printer has again stopped work while I followed your advice and tell me the magenta was exhausted that I knew, that it could not be. In any case, I decided that the cartridge must be defective, so I ordered a new one. The next day, waiting to get to the printer, I let on, ran his daily routine of maintenance and the problem corrected itself, is great. I ran a few prints which still showed heavy bands/bad colors, so I ran routines cleaning and alignment that has made the problem worse. What I noticed, is that the banding seemed to be linked to black ink and there are large gaps in the text. I changed the black photo that has been reading about 25% full I had read a similar post where someone had problems with a low black cartridge. I also pulled the print heads and thouroghly them cleaned manually. The two black print heads showed signs of ink muddy accumulate but color heads everything looked very clean. After cleaning and reinserting the heads the printer ran his routine alingment and produces best alignment prints that I had. I then printed the test page, was also excellent showing no missing text and three print heads that fell in fair condition were now show as good. Since then I've produced great prints.

That I summise from all this is that the problems seem to have stems printheads being blocked preventing ink flow and giving messages erroneous re cartridges is exhausted. Everything that was probably due to the printer being unused and left off for an extended period. Once the heads had been cleaned and enough ink has flowed to purge the ink heads has been lying in it for a period the printer was able to function properly.  At least I now have a spare cartridge magenta on-site as well as a printer to work.

I hope it's useful to anyone having similar problems.

Thanks for your help

Concerning

Alan

Tags: HP Printers

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