Physical keyboard of blackBerry Smartphones does not not on new Torch 9800

Hi, I got a new BB torch 9800 a few days ago and the physical keyboard does not work (and has never worked) when I slip out.  Does anyone know if there is a setting somewhere that I have to activate, or is likely to have a defect of the device?  (By the way, I downloaded the last updated and rebooted and took out the battery etc...)  Everything else seems to work very well.  Any help is appreciated!  Thank you

@odonnec, if you have removed the battery while the phone is turned on and the keyboard still does not work, it would be a hardware defect and you should talk to your business to get a phone that works.

@mikebrazil, try to remove the battery while your phone is on the replace and then a few seconds later.

Tags: BlackBerry Smartphones

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