Pima 560 don't scan. It prints, copies, but says that it cannot connect to analyze

It is plugged in USB, but he thinks that it is not. If I use the commands to the printer, it said 'prepare' and then returns to "place the scanner option '.  If I try to scan from Mac system preferences, I get the message that it can't communicate with the printer because it can be turned off or not connected to USB. Is the case.

I have a Mac, under El Capitan. Updated to the latest drivers printer... still does not.

Very frustrating.

Hi joiede,

To try to solve this problem, we will have to remove and reinstall the software for the device.  Please disconnect the USB cable and then follow these steps to uninstall the software (if you are unable to perform a step, proceed to the next step):

1. close all the running applications - including antivirus software.

2. click on the Apple in the upper left corner.

3. click on System Preferences, then double-click on "printers and faxes".

4. in the printer list dialog box, select all printers that are added to the list of printers, and then click 'remove '.

5. open the library, Printers, Canon and drag the BJPrinter folder to the trash.

6. open the library, received, and then drag the files that contain the number of your model as part of the file name.  NOTE: Trash NOT the file CanonPrinterDrivers.pkg.

7. open the library, picture Capture and TWAIN Data Sources and place the MP560.ds cannon in the trash.

8. in the Finder menu, select "Empty trash" to remove them.

9. on the Apple menu, click "Restart."

Once the computer has been restarted, please follow these steps to download the files necessary to start the installation:

1. visit the Web site at: http://usa.canon.com/support

2. type PIXMA MP560 in the "Type a template name" box and click the Get button Drivers & Downloads.

3. under recommended downloads, please click on the "Select" button next to the MP560 MP driver series.

4. If you agree, please select the check box next to "I read and agree to the terms of the disclaimer and wish to continue the download.

5. click on the download button.

6. If a box to record under appears, click Save.

7. once the download is complete, click on the "Select" button next to the MP560 Scanner Driver series.

8. If you agree, please select the check box next to "I read and agree to the terms of the disclaimer and wish to continue the download.

9. click on the download button.

10. If a box to record under appears, click Save.

11. once the download is complete, open your download folder.

12. double-click on [mcpd-mac-mp560-11_7_1_0 - ea17_2.dmg] to install the printer driver.

13. double-click on [msd_-mac-mp560-15_5_2a - ea8_2.dmg] to install the scanner driver.

The files will be extracted, follow the prompts to complete the installation.

Reboot once completed.

Once the computer restarts, open MP Navigator and try to scan.

If you continue to have difficulties, please contact our support group by using the following link:

http://www.USA.Canon.com/Cusa/consumer/standard_display/contact_us_consumer

Tags: Canon Printer

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